What are the responsibilities and job description for the Hotel Sales Coordinator position at Pinnacle Hospitality Group?
What does a Sales Coordinator do?
A Sales Coordinator is an essential member of the sales team. They help make attaining the sales target a reality by coordinating activities related to the company’s sales and by giving support to Sales Representatives. Sales Coordinators play a significant role in ensuring a healthy customer relationship by acting as an extension of the sales force. The Sales Coordinator will work directly with the Regional Director of Sales and Director of Sales with tasks including:
- Administrative support: Clerical inputting, invoicing, answer phones, calendar syncing, basic office duties.
- Lead generation: Being able to identify potential clients for the sales team through various channels like online platforms, travel agencies, and networking to generate new leads for hotel bookings and events.
- Client communication: Responding to inquiries, providing information about room availability, pricing, packages, and event options to clients via phone, email, and in person.
- Booking management: Processing reservations, managing room blocks, and updating booking information in the hotel's system. Complete group resumes for all departments.
- Relationship building: Maintaining strong relationships with existing clients through regular follow-ups and personalized communication to encourage repeat business.
- Market research: Staying updated on industry trends, competitor analysis, and local market conditions to inform sales strategies.
- Marketing: Create local promotional material to drive hotel sales revenue
- Event coordination: Collaborating with different hotel departments (catering, banquet, housekeeping) to ensure seamless event execution, including managing setup, catering arrangements, and audiovisual needs.
- Event coordination: work with Director of Sales and F&B departments to create floor plans, Banquet Event Order forms, order linens
Required skills:
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Detail-oriented with the ability to handle multiple tasks simultaneously
- Proficiency in CRM systems and sales software
- Knowledge of hotel operations and event planning procedures
- Sales and negotiation skills
- Ability to work independently and as part of a team
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Schedule:
- Monday to Friday
Ability to Commute:
- Rehoboth Beach, DE 19971 (Required)
Work Location: In person
Salary : $18 - $20
