Hotel Sales Coordinator

Job Title: Hotel Sales Coordinator

Location: Cambria Hotel Rehoboth Beach
Department: Sales & Marketing
Reports To: Director of Sales & Marketing

Job Summary:

The Hotel Sales Coordinator supports the sales team by handling administrative tasks, coordinating events, and ensuring smooth communication between clients and hotel departments. This role plays a crucial part in maximizing revenue, maintaining client relationships, and ensuring customer satisfaction.

Key Responsibilities:

• Assist the sales team in managing leads, proposals, contracts, and follow-ups.
• Maintain and update sales databases, customer relationship management (CRM) systems, and reports.
• Prepare sales presentations, agreements, and promotional materials.
• Handle incoming inquiries and distribute leads to the appropriate sales managers.

Event & Group Coordination

• Liaise with clients to gather details about meetings, events, and group bookings.
• Coordinate with other hotel departments (banquets, catering, front desk) to ensure seamless execution of events.
• Assist in preparing banquet event orders (BEOs) and group resumes.

Customer Service & Relationship Management

• Serve as a point of contact for clients, responding to inquiries and resolving issues.
• Ensure client satisfaction by following up on bookings and events.
• Build and maintain positive relationships with corporate clients, travel agencies, and event planners.

Marketing & Promotions

• Assist in developing marketing campaigns and promotional materials.
• Support social media and email marketing efforts.
• Participate in trade shows, networking events, and site visits as needed.
• Assist in producing and designing collateral used for sales campaigns

Qualifications & Skills:

• Bachelor’s degree in Hospitality, Business, Marketing, or related field (preferred).
• 1-3 years of experience in hotel sales, hospitality, or administrative support.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Delphi, Salesforce).
• Knowledge of hotel operations and event planning is a plus.

Work Schedule & Benefits:

• Full-time position with flexible scheduling as needed.
• Employee discounts and professional development opportunities.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hotel Sales: 1 year (Required)
• General Sales: 2 years (Required)
• Customer Service: 2 years (Required)

Ability to Relocate:

• Rehoboth Beach, DE 19971: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20