What are the responsibilities and job description for the Breakfast Attendant/Guest Services - Residence Inn Spartanburg Westgate position at Pinnacle Hospitality LLC?
The award winning Residence Inn by Marriott Spartanburg Westgate is seeking an outgoing, friendly and energetic individual for a unique Breakfast Attendant/Guest Service Associate position.
Duties for this position include:
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- Interacting with guests during breakfast hours in the dining, buffet, and lobby areas.
- Maintaining cleanliness of the buffet and dining areas by clearing dishes, wiping tables, and freshening up the buffet displays.
- Conversing with guests about their stay, the hotel and what brings them to the area, and offering assistance when requested by providing area information, suggestions on things to do and directions to local companies and attractions.
- Process guest check-ins and/or check-outs efficiently, accurately recording guest information, preferences, and payment details.
- Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
- Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
- Maintain a clean and organized work area, ensuring all necessary supplies, forms, and equipment are readily available.
- Address guest concerns, complaints, and special requests in a timely and effective manner, escalating issues to management as needed.
- Follow established procedures for cash handling, credit card transactions, and room key distribution, always maintaining accuracy and security.
- Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
- Uphold hotel policies and procedures, including safety and security protocols, privacy guidelines, and brand standards.
- Must adhere to the company's grooming, uniform, and dress code policies.
- Assist with varied projects as assigned.
- Other duties as assigned.
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