Breakfast Attendant/Guest Services - Residence Inn Spartanburg Westgate

The award winning Residence Inn by Marriott Spartanburg Westgate is seeking an outgoing, friendly and energetic individual for a unique Breakfast Attendant/Guest Service Associate position.

Duties for this position include:

• • • Interacting with guests during breakfast hours in the dining, buffet, and lobby areas.
    • Maintaining cleanliness of the buffet and dining areas by clearing dishes, wiping tables, and freshening up the buffet displays.
    • Conversing with guests about their stay, the hotel and what brings them to the area, and offering assistance when requested by providing area information, suggestions on things to do and directions to local companies and attractions.
    • Process guest check-ins and/or check-outs efficiently, accurately recording guest information, preferences, and payment details.
    • Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
    • Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
    • Maintain a clean and organized work area, ensuring all necessary supplies, forms, and equipment are readily available.
    • Address guest concerns, complaints, and special requests in a timely and effective manner, escalating issues to management as needed.
    • Follow established procedures for cash handling, credit card transactions, and room key distribution, always maintaining accuracy and security.
    • Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
    • Uphold hotel policies and procedures, including safety and security protocols, privacy guidelines, and brand standards.
    • Must adhere to the company's grooming, uniform, and dress code policies.
    • Assist with varied projects as assigned.
    • Other duties as assigned.

• The ideal candidate for this position will possess the following skills and qualifications:

  • Ability to work weekends, weekdays, and holidays without special scheduling requirements i.e., certain days of week or specific shifts, however shifts for this position will primarily be between 6AM -2PM.
  • High school diploma or equivalent required; college education in hospitality or related field preferred.
  • Previous experience in customer service or hospitality industry preferred.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Strong attention to detail and organizational abilities, with the ability to adapt to changing priorities, multitask and prioritize in a fast-paced environment.
  • Ability to work independently and with limited supervision.
  • Proficiency in computer systems, including hotel management software, Microsoft Office Suite, and reservation systems.

  Marriott associates have access to discounted room rates at participating Marriott Hotels and Resorts throughout the world.

  The Residence Inn Spartanburg Westgate is an award-winning hotel, receiving the Marriott Select Brands Platinum Award for 2024 and the hotel consistently ranks in the top 20 Residence Inns in North America for Intent to Recommend, Staff Service, Cleanliness and Housekeeping scores

  
  

Our Breakfast Attendant/Guest Service Associate is a key point of contact for our guests throughout their stay, providing exceptional customer service to our guests. This position plays a key role in creating a positive first impression and maintaining high standards of hospitality and guest satisfaction.