What are the responsibilities and job description for the Guest Service Team Member position at Pinnacle Hospitality LLC?
The award winning Residence Inn by Marriott Spartanburg Westgate is looking for a front desk associate to join our team.
Duties for this position include:
- Welcome guests to the hotel with a warm and friendly demeanor, providing a professional and courteous reception experience.
- Process guest check-ins and check-outs efficiently, accurately recording guest information, preferences, and payment details.
- Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
- Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
- Maintain a clean and organized front desk area, ensuring all necessary supplies, forms, and equipment are readily available.
- Address guest concerns, complaints, and special requests in a timely and effective manner, escalating issues to management as needed.
- Follow established procedures for cash handling, credit card transactions, and room key distribution, always maintaining accuracy and security.
- Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
- Uphold hotel policies and procedures, including safety and security protocols, privacy guidelines, and brand standards.
- Must adhere to the company's grooming, uniform, and dress code policies.
- Assist with varied projects as assigned.
- Other duties as assigned.
