What are the responsibilities and job description for the Guest Service Team Member position at Pinnacle Hospitality LLC?
Pinnacle Partnership is an independent, award-winning hospitality and development company headquartered in Spartanburg, SC. Our portfolio includes Class-A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Without exception, all of Pinnacle’s properties have been recognized with awards and honors in their respective brands and industries.
We create places of connection where people feel welcome through our gracious hospitality, entrepreneurial spirit, and rewarding growth. This distinct, hospitality-first approach powers lasting returns for our investors and our communities.
Essential Functions:
- Welcome guests to the hotel with a warm and friendly demeanor, providing a professional and courteous reception experience.
- Process guest check-ins and check-outs efficiently, accurately recording guest information, preferences, and payment details.
- Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
- Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
- Maintain a clean and organized front desk area, ensuring all necessary supplies, forms, and equipment are readily available.
- Address guest concerns, complaints, and special requests in a timely and effective manner, escalating issues to management as needed.
- Follow established procedures for cash handling, credit card transactions, and room key distribution, always maintaining accuracy and security.
- Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
- Uphold hotel policies and procedures, including safety and security protocols, privacy guidelines, and brand standards.
- Assist in administrative tasks, such as filing paperwork, preparing reports, and maintaining guest records, to support efficient front office operations.
- Must adhere to the company's grooming, uniform, and dress code policies.
- Assist with varied projects as assigned.
- Other duties as assigned.
This job description should not be considered all-inclusive. The employee understands that the job description is neither complete nor permanent and that it may be modified at any time. This job description does not create a contract of employment, it is simply an outline of expected duties for the position.
