Guest Service Team Member

The award winning Residence Inn by Marriott Spartanburg Westgate is looking for a front desk associate to join our team.

Duties for this position include:

• Welcome guests to the hotel with a warm and friendly demeanor, providing a professional and courteous reception experience.
• Process guest check-ins and check-outs efficiently, accurately recording guest information, preferences, and payment details.
• Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
• Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
• Maintain a clean and organized front desk area, ensuring all necessary supplies, forms, and equipment are readily available.
• Address guest concerns, complaints, and special requests in a timely and effective manner, escalating issues to management as needed.
• Follow established procedures for cash handling, credit card transactions, and room key distribution, always maintaining accuracy and security.
• Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
• Uphold hotel policies and procedures, including safety and security protocols, privacy guidelines, and brand standards.
• Must adhere to the company's grooming, uniform, and dress code policies.
• Assist with varied projects as assigned.
• Other duties as assigned.

The ideal candidate for this position will possess the following skills and qualifications:

• Ability to work any shift including weekends, weekdays, and holidays without special scheduling requirements i.e., certain days of week or specific shifts, however shifts for this position will primarily 3-11 PM including rotating weekends
• High school diploma or equivalent required; college education in hospitality or related field preferred.
• Previous experience in customer service or hospitality industry preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong attention to detail and organizational abilities, with the ability to adapt to changing priorities, multitask and prioritize in a fast-paced environment.
• Ability to work independently and with limited supervision.
• Proficiency in computer systems, including hotel management software, Microsoft Office Suite, and reservation systems.

Marriott associates have access to discounted room rates at participating Marriott Hotels and Resorts throughout the world.

The Residence Inn Spartanburg Westgate is an award-winning hotel, receiving the Marriott Select Brands Diamond Circle Award for 2023 and the hotel consistently ranks in the top 30 Residence Inns in North America for Intent to Recommend, Staff Service, Cleanliness and Housekeeping scores

Our Guest Services Team Member is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. They are responsible for greeting guests, processing reservations, handling inquiries, and addressing guest concerns promptly and professionally. The Front Desk Associate plays a key role in creating a positive first impression and maintaining high standards of hospitality and guest satisfaction.