IT Assistant (Intern)

IT Assistant (Intern)

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

An IT Assistant is essential in supporting the IT department by carrying out various administrative and clerical tasks to facilitate efficient operations. This position is currently available as an Internship, with the potential for advancement into a part-time or full-time employment opportunity.

Essential Functions:

• Data entry: Inputting, updating, and maintaining data in various computer systems and IT databases
• Drafting, editing, and distributing IT-related correspondence, such as emails, letters, and reports
• Maintaining digital filing systems for efficient recordkeeping and easy retrieval
• Supporting IT staff with general administrative tasks
• Assisting with special projects, such as research and data analysis
• Utilize excellent customer service skills and exceed expectations
• Recommended procedure modifications or improvements
• Perform other duties as assigned

Education & Experience:

High School Diploma or GED

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. 

• Proficiency in English
• Strong communication, customer service and organizational skills
• Strong problem resolution and decision-making skills
• 1-2 years practical, real world Personal Computer hardware and software experience, including experience with Microsoft Windows, Microsoft Office 365 & MacOS and applications
• A good listener with a proven ability to build relationships with all levels of staff
• Strong time management skills, attention to detail and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines
• Must be proficient with Windows OS, Mac OS, various internet browsers (IE, Chrome, Safari, Edge, Firefox) and mobile devices (Apple and Android)
• Must have proficiency using MS Office applications (Word, Excel, etc.)
• Must have the ability to research and take on projects as assigned
• Professionalism, discretion, and the ability to work with minimal supervisor

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer 

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. 

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.