Sales Account Manager (eCommerce)

Pinnacle Promotions is an award-winning promotional product company specializing in branded merchandise ideation, sourcing, and production. For over 30 years, we have helped the world’s most recognized brands Make the Right Impression™ by delivering high-quality promotional products, flawlessly customized and delivered on time through our proprietary online solutions. We are proud to be named a Promotional Products Industry’s Greatest Companies to Work For in 2024 by PPAI,“Best Places to Work” by Counselor Magazine (six-times), The Atlanta Journal-Constitution, and PPB Magazine, as well as being listed in the Inc 5000 fastest-growing promotional marketing companies.

Department: eCommerce

Reports to: eCommerce Sales Manager

Position Summary

As the Sales Account Manager, you will be responsible for managing a book of business which includes meeting attainment to budgeted goals, providing branded solutions to their clients needs, and project execution from beginning to end. The Sales Account Manager has full oversight of the project from scope, budget, merchandise, timelines, and the overall quality customer experience. They will work closely with the eCommerce Sales Manager to determine growth potential, areas of opportunity, and assist with execution of the strategic plan.

Major Responsibilities

• Meet or exceed a sales budget on a monthly basis
• Cultivate relationships with new clients coming through our web-based channels as well as grow existing clients via proactive and strategic activities
• Provide outstanding account management to facilitate long-term relationships with clients.
• Partner with Clients to satisfy their marketing needs through branded merchandise.
• Initiate and quote new products keeping Pinnacle competitive in our market.
• Problem solve between customers and vendors
• Active participation in weekly team meetings to provide updates and brainstorm new and existing leads.
• Work with vendors, marketers and merchandisers to learn about products, imprint and production methods.
• Work in a fast-paced environment to manage multiple projects simultaneously.
• Manage the sales process from prospect inquiry to product suggestion to order placement.
• Handle LiveChat, Phone Inquiries and web-based leads.
• Create Ideakits™ for clients based on product interest and budget.
• Manage order placement into our proprietary Order Management System.
• Documenting activities in Salesforce.
• Collaborate with team members on methods to better serve our customers as well as how to grow existing accounts.
• Communicate with vendors for pricing, inventory, production times, and more
• Listen to client concerns, diffuse dissatisfaction and quickly identify the appropriate course of action with a sense of urgency.
• Enter orders into our order management system.

Job Requirements

• Bachelors Degree required
• 2 years of sales experience
• Strong interpersonal, verbal and written communication skills.
• Strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced environment.
• High energy / can do attitude.
• Computer Skills: Microsoft Excel, Word, Salesforce, Order Management software experience a plus

Compensation

• Fun, progressive work space and culture
• Competitive salary package
• Health, dental and vision benefits
• Generous paid time off program
• Supplementary Short Term and Long Term Disability
• Paid holidays
• Simple IRA

This is an excellent opportunity to work for a fast-growing, highly professional organization. Seeking local candidates only. No phone calls or outreach accepted. Qualified candidates will be contacted if selected based on meeting the job and experience requirements.