What are the responsibilities and job description for the Business Systems Analyst position at Pinnacle Software Solutions?
Job Details
Job Title: Business Systems Analyst
Location: Hybrid (Preferably Newark or Ft. Wash offices; open to other hybrid locations)
Duration: 9 12 Months
Job Description:
We are seeking a highly skilled and experienced Business Systems Analyst to join our team. The ideal candidate will have a proven track record in driving strategic insurance programs and AI-driven transformations. This role requires expertise in product delivery processes, business intelligence, data modeling, and governance, particularly within the insurance industry.
Key Responsibilities:
- Evaluate business processes, anticipate requirements, and identify areas for improvement to ensure strategic alignment and operational efficiency.
- Develop actionable business intelligence and analytics to support data-driven decision-making.
- Lead reviews of business processes and develop optimization strategies.
- Implement data governance, data management, and data quality practices.
- Model business processes for Interactive Voice Response (IVR) systems and implement effective solutions.
- Foster a culture of continuous improvement and operational excellence.
What You Bring to the Table:
- Demonstrated experience in redesigning IVR systems for self-service on voice channels and leveraging AI solutions in the IVR space.
- Proven experience working in an Agile environment.
- Strong analytical skills with proficiency in data modeling techniques.
- Scrum Master Certification (preferred).
- Bachelor s degree in Computer Science, Information Systems, Information Management, or related fields.
- Ability to manage complex projects and deliver results in fast-paced environments.
- Excellent communication, leadership, and stakeholder management skills.
Bonus If You Have:
- Deep expertise in insurance financial engines and regulatory compliance.
- Knowledge of SQL, databases, and analytical/reporting tools like Power BI and Tableau.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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