Information Technology Manager

Build your career with Pioneer!

We are Pioneer Connect, a local broadband provider committed to providing phone and internet, that keep our customers connected from the central Oregon Coast to the Willamette Valley.

Pioneer is recruiting for an experienced IT and Administration Manager in our Philomath, Oregon location.

Position Overview

Join our dynamic team as an IT/Administration Manager and lead the charge in steering our Administration and Information Technologies Departments to success. With autonomy and direction, you'll shape policies and procedures while overseeing daily operations, ensuring seamless functionality for our staff. Bring your expertise in system control procedures, hardware/software evaluations, and staff supervision to foster a productive and secure work environment. If you're ready to make an impact, innovate solutions, and drive efficiency in a collaborative setting, we want to hear from you. Let's embark on this journey together towards excellence in IT and administration management.

Essential Duties and Responsibilities

IT/Administration- 70%

• Oversees daily operations of the Administration and Information Technologies Departments which includes supporting employees with their computer software/hardware needs and the office tools to help them accomplish their work. Also performs data backups, data reporting, purchase review and approval.
• Responsible for the development of system control procedures for the business network and computer systems.
• Reviews computer systems hardware and software needs and recommends purchases and/or modifications.
• Primary liaison to vendors for software and hardware licensing.
• Responsible for confidentiality and security of system data and information.
• Responsible for maintaining the accounting and customer information/billing system.
• Oversees official Company travel arrangements.
• Responsible for official Company functions and events.

Supervision- 30%

• Responsible for supervision and management of the Administration and Information Technologies staff including selection, training and development, performance management, appraisals, coaching, and wage actions to ensure Company objectives are met.
• Encourages positive relationships among the staff and promotes good morale in the workplace.

Other Duties and Responsibilities

• Maintains a basic level understanding of the Company’s products and services in order to potentially assist customers with basic questions regarding products and services.
• Actively participates in the performance management process which includes goal setting and identifying opportunities to learn, develop and/or improve skills. Proactively follows through on meeting performance objectives and expectations. Cooperates with others to achieve shared objectives.
• Demonstrates a positive attitude in daily interactions. Encourages positive relationships among the staff and promotes good morale in the workplace.
• Makes budgetary recommendations for the Administration and Information Technologies Departments to the Department Manager.
• Keeps informed of current changes and developments in the industry.
• Establishes and maintains good working relationships with personnel from other utilities and governing agencies.
• Attends trainings, meetings and other events as requested.
• Performs other duties as assigned.

Required Knowledge, Skills and Abilities

• Requires a solid knowledge of administrative and information technology methods, principles, and practices.
• Must have 2 years supervisory experience and a minimum of 4 years of office and data processing experience.
• Excellent listening, written and oral communication skills are required.
• Requires strong problem-solving abilities and the ability to handle multiple priorities.
• Requires advanced computer skills using MS Office 365.
• Requires the ability to maintain good working relations with other departments and outside agencies.

Preferred Qualifications

• Knowledge of the telecommunications industry.
• Knowledge of NISC’s iVUE software
• Cybersecurity experience

Note: This is not a fully remote position. Some hybrid available, but mostly in office.

Acknowledgement

By applying for this role, you acknowledge you are able to perform all the essential functions of the job, as described in this job description. You also acknowledge that your submitted resume is truthful and accurate.

Job Title: Information Technologies/Administrative Manager

Reports To: Director of Finance

FLSA Status: Exempt

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Yearly pay

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• After training and onboarding, this position requires a minimum of 3 days in office. Can you meet this minimum requirement?

Experience:

• NISC IVUE: 3 years (Preferred)
• Cybersecurity: 3 years (Preferred)
• Administering Microsoft 365 (cloud): 4 years (Required)
• Supervising: 3 years (Required)

Work Location: Hybrid remote in Philomath, OR 97370

Salary : $85,000 - $110,000