What are the responsibilities and job description for the Automotive Service Advisor position at Pioneer Desert Manufacturing?

Key Responsibilities :

Customer Service : Greet customers promptly and professionally, addressing their concerns and questions.
Vehicle Intake : Gather information about vehicle problems and symptoms from customers.
Estimate Preparation : Create accurate and detailed repair estimates, explaining costs and timelines to customers.
Scheduling : Schedule appointments for vehicle repairs and maintenance.
Communication : Keep customers informed about the progress of their vehicle repairs.
Closing Sales : Upsell additional services and products to customers.
Administrative Tasks : Handle paperwork, including invoices, work orders, and warranty claims.

Qualifications :

Customer Service Skills : Excellent interpersonal and communication skills.

Technical Knowledge : Basic understanding of automotive systems and terminology.

Computer Skills : Proficiency in automotive service software and Microsoft Office.

Organization Skills : Ability to manage multiple tasks and prioritize effectively.

Problem-Solving Skills : Ability to resolve customer complaints and issues.

Work Environment :

Office Environment : Primarily works in an office setting.

Fast-Paced : Requires the ability to multitask and work under pressure.

ID : 8SR6Ct

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