What are the responsibilities and job description for the Customer Service Representative – Account Services (Project Coordinator) position at Pioneer Direct Marketing?
Department: PDM Project Planning/Account Services
Employment Type: Full-Time
Are you a detail-oriented problem-solver who thrives in customer service and project coordination? If so, our Customer Service Representative – Account Services position at Pioneer Direct may be the perfect fit!
Pioneer Direct is a full-service mail shop dedicated to helping customers create and deliver high-impact mail pieces. As part of our Account Services team, you'll coordinate customer projects, ensure accuracy, and provide top-tier service from start to finish.
Join our growing team and be part of a company that values collaboration, precision, and customer success!
Customer Service Representative – Account Services (Project Coordinator) day-to-day:
- Customer care and communication
- Managing customer’s direct mail projects from quoting to project completion
- Ensure project quality by adhering to best practices
- Ensure accuracy of quotes throughout project
- Entering accurate project details in project management software
Customer Service Representative – Account Services (Project Coordinator) requirements:
- Must be customer focused
- Effective interpersonal skills including verbal and written communication
- Ability to use experience and independent judgment to handle unique and complex
- Excellent problem-solving, follow-up, and organizational skills. Time and project
- management skills are a must.
- Ability to manage multiple tasks and projects.
- Strong computer software skills – Microsoft Office Suite.
Customer Service Representative – Account Services (Project Coordinator) position includes benefits such as Health, Dental, Vision, HSA, and Paid Time Off.