Receptionist

Our company has been in business for 75 years and is locally owned and operated. We pride ourselves on empowering our employees and strive to create a positive work environment where all employees are given the forum to create new ideas that are beneficial to all our colleagues and clients. We acknowledge and celebrate over 100 employees who have been with our company for 20 years or more. These individuals are leaders in our industry and set the standard for exceptional customer service. They are the cornerstone of our rich history as the only employee-based company in the area, all while acting as the life and blood of our organization. This exemplifies our commitment to exceptionalism and nurtures our company culture of family, openness, and respect, while continuing our legacy as the company of choice in our market. A chance of a lifetime to be a partner in a dynamic organization. Don’t miss this opportunity.

NATURE OF POSITION

The Receptionist will act as a liaison, providing product/service information and resolving any merging problems that our clients might face with accuracy and efficiency. Receptionists are often the first point of contact for our company and must represent the business in a professional manner with a strong focus on providing excellent customer service. This is a full-time position (40 hours/week; Monday – Friday).

SUPERVISION RECEIVED

General direction and oversight is provided by the Site/Department Manager

- Employees of Pioneer Title are expected to model and foster our core values: Customer Focus – Excellence - Communication - Leadership - Integrity

· Answer, screen, and manage large amounts of incoming calls ensuring excellent customer service

· Great visitors warmly, directing and announcing them appropriately

· Identify and assess customer needs to achieve satisfaction

· Maintain security by following procedures and controlling access

· Perform clerical duties such as filing, photocopying, collating, faxing, etc.

· Build sustainable relationships of trust through open and interactive communication

· Go beyond to engage customers

· Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Contribute to the team effort by accomplishing related results as needed

KNOWLEDGE, SKILLS AND ABILITIES

· Highly motivated self-starter with the ability to work within a team under minimal supervision

· Customer orientation and ability to adapt/respond to different types of personalities

· Excellent communication skills

· Demonstrated knowledge of administrative and clerical procedures

· Excellent customer service skills and professional personal presentation

· Ability to effectively work under stressful conditions

· Ability to exercise initiative and sound judgement and to react with discretion under varying conditions

· Ability to establish and maintain effective and appropriate relationships

· Proven ability to operate a variety of office equipment including, personal computers, multi-line phones, copiers, printers, scanners, and calculators.

TOOLS AND EQUIPMENT USED

Operate a variety of office equipment including vehicles, personal computers, telephones, copiers, printers and general office equipment.

REQUIRED MINIMUM QUALIFICATIONS

A minimum 1 years of experience

An offer of employment is contingent upon successful completion of a background check

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service/Receptionist: 1 year (Required)

Ability to Commute:

• Hailey, ID 83333 (Required)

Work Location: In person

Salary : $19 - $21