IT Systems Technician (Part Time)

Position Title: IT Systems Technician (Part Time)

Location: Hillsboro, Oregon

The IT Systems Technician position is scheduled to work approximately 24-28 hours per week, primarily during regular business hours and at the company’s offices in Hillsboro, Oregon. The position will support a variety of technology needs within the family of companies, ranging from delivering excellent remote and in-person desktop support for hosted software platforms to approximately 120 users via our ticketing system, configuring and provisioning PCs and Macs, perform routine maintenance, updates and security patches, maintaining organized documentation and carrying out other user, network, or hosted platform tasks as assigned by the Director of IT.

The scope of work may include improving usability and leveraging tools for new purposes; making recommendations for technical solutions such as patches, upgrades, or enhancements; participating in projects such as system reconfiguration or hardware replacements; researching and streamlining tool application for users; providing technical training to users; assisting with development or delivery of training presentations; installing upgrades; streamlining IT orders and tracking; and more.

If you’re looking for a part-time position that will grow your IT skillset under excellent mentorship, while also providing plenty of variety to your workday, then this position may be for you!

Responsibilities

• Address user tickets regarding hardware, software and networking
• Provide desktop hardware configuration and remote desktop support
• Remote and local support installing applications and computer peripherals
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with users to ensure their systems are functional
• Document thoroughly each ticket resolution and user hardware/software request
• Help create technical documentation and manuals
• Support and understand Pioneer’s primary and secondary systems (including Monday.com, Dropbox, Quickbase, Slack, Zapier, Front, Microsoft 365, Adobe Creative Cloud, SharpSpring, PageProof, Canva, Quotient, Mailchimp, Certify, Accounting Seed, Sharefile, Password Management Applications, etc.)
• Maintain availability by phone, chat or text during scheduled working hours to support critical IT developments
• Other IT-related duties as assigned

Skills

• Demonstrated ability to support technology users with promptness and positivity
• Understanding of troubleshooting to ask targeted questions to diagnose problems
• Ability to guide users with simple, step-by-step instructions
• Familiarity in conducting remote troubleshooting
• Motivation to test alternative pathways until you resolve an issue
• Adaptability to learn new platforms and technologies
• A penchant for problem-solving, project work and organized documentation
• Exceptional attention to detail
• Ability to manage multiple concurrent deadlines
• Effective oral, written, and relationship management skills
• Dedication to our motto: “We serve so that you may shine!”

Reports To

This position reports to the Director, Information Technology

Direct Reports

None

Required

• Associate’s degree in technology or related field.
• Two or more years in similar roles, demonstrating the responsibilities outlined above across multiple platforms.
• Proof of ongoing professional development, classes and/or certifications demonstrating continuous learning.
• Experience may be substituted for higher education (if applicable).

Desired Attributes

• Possession of two or more of the following certifications, or currently working towards an IT-related bachelor’s degree
• Apple Certified Support Professional (ACSP)
• Certified Network Associate (CNA)
• Certified Technician (CT)
• A
• IT Fundamentals (ITF )
• Network
• Microsoft 365 Fundamentals
• Microsoft Technology Associate (MTA)
• Microsoft Azure Fundamentals
• A current preference for part-time work. An interest in potentially growing with the role and increasing work hours in coming years may be an added bonus.

Additional Notes

1. Compensation will be dependent on a variety of factors including experience and geography and will be discussed in the hiring process with leading candidate(s). The compensation range will be $22-$25/hour.

2. Job Type: Part-time, hourly, at-will

3. This position will be subject to the following physical demands:

a. Sitting or standing at desk for approximately 75% of any given workday.

b. Walking, lifting, moving, or carrying 30lbs. (configuring PCs at workstations, unpacking received computing equipment, etc.) for approximately 10% of any given workday.

c. The ability to meet basic physical demands of travel (if necessary); however, no significant travel is anticipated for this position

Retirement Benefits

Subject to other eligibility requirements, employees working 20 hours or more per week are generally eligible for our 401(k)-retirement program through Vanguard beginning with the first of the month after six months of employment. The company contributes a safe harbor match of 3% of your pay, with discretionary / profit-sharing contributions likely following successful budgetary years.

Health and Wellness Benefits

• This position at less than 30 hours per week is not eligible for our healthcare plan.
• So long as your scheduled work hours remain at or above 20 per week, your eligibility to join our dental and vision coverages begins the first of the month after your start date.

Holiday and PTO

We believe that time away from work is a necessary part of a healthy lifestyle. When rested and energized, team members do better work. Pioneer provides full time staff with 12 paid holidays per year (all federal holidays plus the day after Thanksgiving), and a PTO plan that starts at an accrual rate of four weeks per year. Holiday and PTO benefits are prorated for part-time staff.

Mobile Device Reimbursement

For qualifying positions, Pioneer provides up to $45/month of reimbursement for mobile phone expenses, prorated for part-time employees.

Equal Employment Opportunity Employer

Thank you for considering Pioneer Utility Resources in your job search. Pioneer Utility Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. No applicants will be rejected as a result of a disability or for sincerely held religious beliefs, observances, and practices that, with reasonable accommodation, does not prevent performance of the essential job duties. Any person requiring special accommodation should contact us through really to assist in arrangements.

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay
• Profit sharing

Schedule:

• Weekdays

Application Question(s):

• Our preference is for your hours to be spread more or less evenly across Monday-Friday, perhaps beginning work at 7AM or slightly earlier. Would that schedule be acceptable to you? If not, what schedule would you prefer? Thank you!
• This is a part-time position at 24-28 hours per week, located in an office in Hillsboro, OR. A cover letter is not required, but is strongly recommended, to assist us in evaluating your application. Please indicate that you understand both of these remarks by responding, "Yes." Thank you!

Experience:

• Desktop support: 2 years (Required)
• hosted application user support: 2 years (Required)

Work Location: In person

Salary : $20 - $24