Emergency Department Technician

Reports To : Emergency Department Director

FLSA Classification: PRN, Non-Exempt, Hourly

The ED technician is responsible and accountable to provide great care, including emotional support, to patients and their families in the Emergency Department by assisting ED Physicians, nurses, and mid-levels with patient care and procedures.

Essential Functions:

• Cares for patients with proficiency and within the scope of the ED Technician. This includes but is not limited to:

a. IV access and lab draws for IV certified staff.
b. Wound care, irrigation, and dressings as directed.
c. Applies splints, assesses sensation, color, and circulation of affected extremities before and after splint placement, c-spine and spinal restriction/precautions, monitors airway and patient.
d. Transports patients to admitting units, lab, radiology, etc.; assists with transportation of unstable patients when required.
e. EKG, cardiac, and vital sign monitoring, O2 delivery devices, Doppler, Capnometer, etc.
f. Monitors and documents vital signs including O2 sat, pain level, and temperature, and communicates such with nurse, mid-levels, and/or physicians.
g. Review patient’s paper or electronic chart for orders and treatments. Assist other staff to ensure that orders are seen, taken off, in process, and that documentation is ongoing in the patient’s record. Is especially alert for IV, lab work, splint needs, and other tasks as appropriate.

• Assists coworkers and ancillary departments by:

a. Assuring patient care areas, triage, and waiting room are well stocked, clean, equipment is in order, and needed supplies are available. Trash and linens re removed in an ongoing manner. Assist in cleaning a needed, with or without Environmental Services. Assists Environmental Services in stocking linens and placing blankets in warmers. Assists Materials Management with stocking of general supplies.
b. Assist nurse in getting patient in gown, on monitors if needed, rails up and call light available. Be alert to jewelry and piercings that may need removed prior to procedures or exams, or remove those that are on affected extremities.
c. Follows all universal precautions and blood borne pathogen protocols and outlined by hospital policy. Initiate isolation precautions as appropriate for safety of patient, staff, and visitors. This may include use of isolation cart and signage or negative airflow room.
d. Is able to provide basic clerical support when needed, acts as a runner for lab work.
e. Assist Triage Nurse to make rounds in the waiting room, taking vital signs, and inquiring about safety, comfort, pain management, and other needs; relay such information to the Triage Nurse.
f. Assist with disaster drill training and planning as requested by the PlantOps director or Emergency Preparedness Committee.
g. Communicates cares or procedures to coworkers, patient, and family. Alleviates patient fears gains cooperation, and educates.
h. Assist with the orientation and education of staff and patients.
i. Assists with department cleaning, stocking and organization.

• Assist in ensuring patient satisfaction by:

a. Explaining procedures and treatments to patients to relieve apprehension, verity understanding, and gain cooperation.
b. Keeps patients informed of processes and delays; incorporates family and friends into the care of the patient by keeping them informed and up to date per patient request and HIPAA privacy rules.
c. Have knowledge and understanding of the hospital’s patient satisfaction survey questionnaire that the patient may receive.

• Other duties as assigned

Education and Experience:

Skills and Expectations:

• Kind and professional demeanor.
• Professional and well-groomed appearance at all times.
• Communicate positively and effectively, both written and verbally, with patients, family, and staff.
• Demonstrate effective organizational skills in an evolving environment.
• Work with honesty, compassion and integrity at all times.
• Understand and adhere to the scope of service for the department and this position.
• Understand and adhere to all of PMC’s policies and procedures.
• Understand and adhere to PMC’s Code of Conduct.
• Adhere to the strictest confidentiality and HIPAA regulations.
• Demonstrate a commitment to building and sustaining a diverse, inclusive, and equitable working environment.
• Ability to remain calm and efficient in emergency situations.
• Demonstrate strong problem-solving skills.
• Demonstrate strong emotional intelligence.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee

• Must be able to remain in a stationary positon 50% of the time.
• Must be able to move and traverse about the facility 50% of the time.
• Frequently transport objects weighing up to 50lbs
• Occasionally position objects weighing up to 100lbs.
• Must be able to communicate and exchange information in a way others will understand.
• Must be able to recognize details such as color and depth within a few feet of the observer.
• Frequently operates computers, machinery, and other healthcare equipment.
• Constantly positions self to complete essential functions.
• May be required to wear N95s or PAPRs throughout the shift.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.