Clinical Administration Assistant - Pediatric Clinic

About Pirate Pediatrics: At Pirate Pediatrics, we're a medical practice dedicated to the well-being of children in Greenville, NC. Our mission is to provide personalized pediatric care, including comprehensive mental health services, while supporting families to be their best. Pirate Pediatrics goes beyond typical healthcare because every family deserves to be heard, valued, and supported. Our values guide us in caring for children and supporting their parents:

• Supportive: We’re here to walk alongside our patient’s journey. Our families are not alone.
• Solution-Seeking: We're problem solvers; we won't stop until we find the answers.
• Team-Oriented: We partner with our patient families to ensure their children get the best care possible.
• Integrity: We believe in being honest and trustworthy in all we do.
• Flexibility: We offer choices so parents can focus on what matters. Whether it's a same-day visit, a scheduled appointment, in-person or online, it's up to our patient families.

Job Overview:

We are seeking a friendly and compassionate Medical Receptionist to join our pediatric practice. In this role, you will serve as the first point of contact for our patients and their families, providing exceptional customer service and ensuring a positive experience for everyone who visits our office.

Responsibilities:

• Greet patients and families in a warm, courteous, welcoming, and professional manner
• Answer phones, schedule appointments, and manage patient flow
• Verifies patient insurance information via electronic medical verification tool
• Collects co-pays via online payer portals
• Maintain accurate patient records and update demographics as needed
• Process referrals and authorizations
• Assist with administrative tasks such as faxing, filing, and scanning
• Maintain a clean and organized reception area
• Adhere to HIPAA guidelines and maintain patient confidentiality
• Communicates with patients and families regarding financial responsibilities and collects payments such as personal balances and co pay amounts
• Conducts appointment reminder and needed visit calls
• Participates in company sponsored safety programs
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• Previous experience as a medical receptionist in a pediatric setting preferred
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency with computers and electronic medical records (EMR) systems
• Ability to multitask and work in a fast-paced environment
• Bilingual (Spanish) a plus

Benefits:

• Competitive compensation package.
• Comprehensive benefits, including medical, dental, and vision coverage.
• Retirement savings plan with employer contributions and profit sharing.
• Paid time off and holidays.
• Join a passionate and supportive team that values collaboration and innovation.
• Make a meaningful impact on the lives of children and families in your community.
• Enjoy a flexible and rewarding work environment that promotes work-life balance.
• Professional development opportunities and continuing education support.
• A supportive and collaborative work environment focused on delivering quality patient care.

Why Work For Us:

• Supportive Team Environment: Join a dedicated and collaborative team that enjoys working together.
• Great Work-Life Balance: Benefit from wonderful working hours, Monday through Friday.
• Leadership & Growth: Leadership genuinely cares and fosters a supportive learning environment to ensure your success.
• Patient-Centered Care: We prioritize finding solutions and ensuring every patient receives the care they need.
• Continuity of Care: We build lasting relationships with our patients, so you’ll have the time to truly get to know the families you help.
• Innovative & Organized: Enjoy working in a well-organized office that values innovation and efficient operations.
• Collaborative & Inclusive Culture: Experience a workplace where team members are valued, supported, and encouraged to grow together, fostering a positive and cohesive work environment.

Why Greenville, NC:

Greenville is a thriving city known for its vibrant culture, family-friendly atmosphere, and affordable cost of living. Home to East Carolina University, it boasts a strong healthcare and education sector. Greenville offers a mix of urban amenities and small-town charm, with excellent dining, shopping, and outdoor activities. Enjoy the scenic beauty of nearby rivers, parks, and trails, or take a short drive to the beaches of North Carolina’s coast. Greenville’s welcoming community and convenient access to larger cities like Raleigh make it an ideal place to live, work, and grow both personally and professionally.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

Work Location: In person

Salary : $15 - $20