What are the responsibilities and job description for the Director, Institutional Research position at Pitt Community College?
JOB
Under limited supervision, oversees the collection, analysis, and interpretation of data to support research, planning, assessment, and evidence-based decision making at Pitt Community College. This role ensures data accessibility through interactive reporting and dashboards, manages the preparation of semester and annual reports, and ensures compliance with state and federal reporting. Additionally, the Director delivers exceptional customer service by collaborating with faculty and staff across academic and administrative areas of the College, clarifying data needs, and ensuring a positive and efficient data-user experience. Receives direction from the Assistant Vice President, Planning and Research.
EXAMPLE OF DUTIES
Extracts, transforms, and summarizes raw data from the College’s database and information systems to support assessment, evaluation, planning, and reporting.Completes and presents scheduled and annual data requests.Collaborates with internal and external stakeholders to determine and clarify data and research needs.Supports data-informed decisions by analyzing and transforming data into actionable insights, preparing written, oral, and visual reports to communicate key information concisely and effectively.Manages reporting at institutional, local, state, and federal levels, ensuring data are accurate and appropriate.Leads institutional research by collecting and utilizing quantitative and qualitative data, applying descriptive and inferential statistics, when applicable.Designs and maintains dashboards (e.g., Tableau, Informer, Power BI) to provide real-time updates on the College’s key performance indicators and metrics.Provides data analysis for faculty and staff to track progress toward performance and outcome measures.Develops and provides professional development on data literacy and use (e.g., visual analytics training for end users).Documents project processes, sources, and techniques to ensure consistency and reproducibility for future data collection and reporting.Supports college-wide planning and effectiveness efforts; works on institutional accreditation and improvement initiatives as needed.Manages a variety of diverse projects, attending to details, accuracy, and deadlines.Maintains necessary levels of confidentiality and security of all institutional and system data extracted.Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Physical Requirements: Must be physically able to operate a variety of office machines including computers, telephones, calculators, copiers, etc. Must be able to move from building to building to attend meetings and perform presentations, as needed. Must be able to life and/or carry weights of approximately ten pounds. Sedentary work involves sitting much of the time, but the job may require walking and/or standing for brief periods of time. Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether like or divergent from obvious standards) of data, people, or things.Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information; includes the giving of instructions to others when required and receiving information and assignments from supervisor.Language Ability: Requires the ability to read and understand a variety of documents and reports in both hard-copy and electronic formats. Requires the ability to prepare presentations, documents, and reports in both hard-copy and electronic formats such as assessments, statistical reports, data analytics, etc., using the proper format, punctuation, spelling and grammar. Requires the ability to communicate with co-workers, other College personnel, personnel from other colleges, etc., with poise, voice control, professionalism, and confidence.Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; to deal with several abstract and concrete variables. Requires the ability to make independent judgments in absence or supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information and to understand and implement basic office machinery functions.Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions.Numerical Aptitude: Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; determine percentages and decimals; determine time and weight; and apply descriptive and/or inferential statistics.Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape.Motor Coordination: Requires the ability to coordinate hands and eyes in utilizing automated office equipment.Manual Dexterity: Requires the ability to manage a variety of items, office equipment, control knobs, switches, etc. Must have high levels of eye/hand/foot coordination.Color Discrimination: Requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency.Physical Communication: Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).Knowledge of Job: Has thorough knowledge of the methods, policies, and procedures of the Planning and Research Department. Has considerable knowledge of the College's practices, procedures, rules, and regulations as they apply to the position's duties. Has knowledge of college programs. Has the knowledge and ability to use a variety of sources to obtain data and collect research information. Can coordinate data and information into reports, booklets, catalogs, etc. Has a thorough understanding of databases and is able to extract data from them. Has considerable knowledge of general office operations, functions, and procedures. Can apply principles of conceptual thinking in evaluating existing procedures and developing new ones. Can use computer technology, Microsoft Office Suite, databases, and graphical presentation software. Can exercise good judgment. Can communicate effectively with others in person, over the telephone, and in electronic mediums in a clear and effective manner. Can communicate with all levels of staff and faculty in the performance of the job; possesses good listening skills. Can compile, organize, prepare, and maintain an assortment of records, reports, and related information. Can comprehend, interpret, and apply regulations, procedures, and office operations. Can read, understand, and complete written requests and work assignments in a timely fashion. Has knowledge of how to estimate time, materials, and supplies required to complete various routine activities. Can promote efficient completion of duties and has good organizational and human relations skills. Can operate a variety of office equipment and machines in completing tasks. Can complete mathematical calculations quickly and accurately. Can work under stressful conditions related to meeting deadlines, paying close attention to detail, etc. Can make sound, educated decisions in a variety of areas on a continuing basis.Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all College departments and divisions, co-workers, and the public.Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, College policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.Attendance: Attends work regularly and adheres to college policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work and tasks and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and research problems, situations, and alternatives before exercising judgment.Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified (i.e., poor communications, variance with college policy or procedures, etc.). Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College. Relationships with Others: Shares knowledge with managers, supervisors, and staff for mutual and College benefit. Contributes to maintaining high morale among all College employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public to maintain good will toward the College and to project a good image. Tactfully and effectively manages requests, suggestions and complaints from other departments and persons to maintain good will within the College. Emphasizes the importance of maintaining a positive image within the College. Interacts effectively with higher management, professionals, and the public. Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines, and events.Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the College and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Under limited supervision, oversees the collection, analysis, and interpretation of data to support research, planning, assessment, and evidence-based decision making at Pitt Community College. This role ensures data accessibility through interactive reporting and dashboards, manages the preparation of semester and annual reports, and ensures compliance with state and federal reporting. Additionally, the Director delivers exceptional customer service by collaborating with faculty and staff across academic and administrative areas of the College, clarifying data needs, and ensuring a positive and efficient data-user experience. Receives direction from the Assistant Vice President, Planning and Research.
EXAMPLE OF DUTIES
Extracts, transforms, and summarizes raw data from the College’s database and information systems to support assessment, evaluation, planning, and reporting.Completes and presents scheduled and annual data requests.Collaborates with internal and external stakeholders to determine and clarify data and research needs.Supports data-informed decisions by analyzing and transforming data into actionable insights, preparing written, oral, and visual reports to communicate key information concisely and effectively.Manages reporting at institutional, local, state, and federal levels, ensuring data are accurate and appropriate.Leads institutional research by collecting and utilizing quantitative and qualitative data, applying descriptive and inferential statistics, when applicable.Designs and maintains dashboards (e.g., Tableau, Informer, Power BI) to provide real-time updates on the College’s key performance indicators and metrics.Provides data analysis for faculty and staff to track progress toward performance and outcome measures.Develops and provides professional development on data literacy and use (e.g., visual analytics training for end users).Documents project processes, sources, and techniques to ensure consistency and reproducibility for future data collection and reporting.Supports college-wide planning and effectiveness efforts; works on institutional accreditation and improvement initiatives as needed.Manages a variety of diverse projects, attending to details, accuracy, and deadlines.Maintains necessary levels of confidentiality and security of all institutional and system data extracted.Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Physical Requirements: Must be physically able to operate a variety of office machines including computers, telephones, calculators, copiers, etc. Must be able to move from building to building to attend meetings and perform presentations, as needed. Must be able to life and/or carry weights of approximately ten pounds. Sedentary work involves sitting much of the time, but the job may require walking and/or standing for brief periods of time. Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether like or divergent from obvious standards) of data, people, or things.Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information; includes the giving of instructions to others when required and receiving information and assignments from supervisor.Language Ability: Requires the ability to read and understand a variety of documents and reports in both hard-copy and electronic formats. Requires the ability to prepare presentations, documents, and reports in both hard-copy and electronic formats such as assessments, statistical reports, data analytics, etc., using the proper format, punctuation, spelling and grammar. Requires the ability to communicate with co-workers, other College personnel, personnel from other colleges, etc., with poise, voice control, professionalism, and confidence.Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; to deal with several abstract and concrete variables. Requires the ability to make independent judgments in absence or supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information and to understand and implement basic office machinery functions.Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions.Numerical Aptitude: Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; determine percentages and decimals; determine time and weight; and apply descriptive and/or inferential statistics.Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape.Motor Coordination: Requires the ability to coordinate hands and eyes in utilizing automated office equipment.Manual Dexterity: Requires the ability to manage a variety of items, office equipment, control knobs, switches, etc. Must have high levels of eye/hand/foot coordination.Color Discrimination: Requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency.Physical Communication: Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).Knowledge of Job: Has thorough knowledge of the methods, policies, and procedures of the Planning and Research Department. Has considerable knowledge of the College's practices, procedures, rules, and regulations as they apply to the position's duties. Has knowledge of college programs. Has the knowledge and ability to use a variety of sources to obtain data and collect research information. Can coordinate data and information into reports, booklets, catalogs, etc. Has a thorough understanding of databases and is able to extract data from them. Has considerable knowledge of general office operations, functions, and procedures. Can apply principles of conceptual thinking in evaluating existing procedures and developing new ones. Can use computer technology, Microsoft Office Suite, databases, and graphical presentation software. Can exercise good judgment. Can communicate effectively with others in person, over the telephone, and in electronic mediums in a clear and effective manner. Can communicate with all levels of staff and faculty in the performance of the job; possesses good listening skills. Can compile, organize, prepare, and maintain an assortment of records, reports, and related information. Can comprehend, interpret, and apply regulations, procedures, and office operations. Can read, understand, and complete written requests and work assignments in a timely fashion. Has knowledge of how to estimate time, materials, and supplies required to complete various routine activities. Can promote efficient completion of duties and has good organizational and human relations skills. Can operate a variety of office equipment and machines in completing tasks. Can complete mathematical calculations quickly and accurately. Can work under stressful conditions related to meeting deadlines, paying close attention to detail, etc. Can make sound, educated decisions in a variety of areas on a continuing basis.Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all College departments and divisions, co-workers, and the public.Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, College policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.Attendance: Attends work regularly and adheres to college policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work and tasks and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and research problems, situations, and alternatives before exercising judgment.Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified (i.e., poor communications, variance with college policy or procedures, etc.). Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College. Relationships with Others: Shares knowledge with managers, supervisors, and staff for mutual and College benefit. Contributes to maintaining high morale among all College employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public to maintain good will toward the College and to project a good image. Tactfully and effectively manages requests, suggestions and complaints from other departments and persons to maintain good will within the College. Emphasizes the importance of maintaining a positive image within the College. Interacts effectively with higher management, professionals, and the public. Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines, and events.Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the College and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
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