What are the responsibilities and job description for the Customer Service Representative (Monthly Salary $4,769.74) position at Pittsburgh Regional Transit?
Pittsburgh Regional Transit is seeking a Customer Service Representative to represent Port Authority of Allegheny County d / b / a Pittsburgh Regional Transit as the first point of contact by providing exceptional telephone skills to reflect a positive corporate image. Provide information to the public that will enable them to use PRT systems and services.
Essential Functions :
Responds over the phone to a large volume of customer calls providing accurate and courteous information regarding complaints, transit stops, schedules, fares, routings, policies, procedures, lost and found items and ConnectCard information. Maintain complete updated files pertaining to detours, route changes, schedule changes, fares, transit stops and marketing campaigns in order to provide accurate responses to customer inquiries. Utilize Schedule-Dispatch database and computer-based applications to access various transportation information. Registers ConnectCard / s for new and existing customer account / s and processes customer requests for balance protection.
Job requirements include :
High school diploma or GED. Minimum of one (1) year customer service experience on the phone or in a call center environment handling large volume of customer calls. Completion of all the following PRT courses can be substituted for one year call center requirement : (1) Essential Telephone Skills; (2) Listening Skills; (3) Questioning Techniques; (4) How to Handle the Irate Caller; (5) Six Cardinal Rules of Customer Service; (6) Good Grief, Good Grammar and (7) Organize for Success. Ability to learn and retain large quantities of route, fares and service information. Successful completion of administered Work Keys Assessments. Demonstrated ability in the use of Windows and Microsoft Word. Professional and effective communication skills. Ability to work various shifts, including weekends and holidays.
Preferred Attributes :
Advanced education in a related field from an accredited college or university.
We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume.
https : / / careers.portauthority.org
Salary : $4,770
