Lead Service Technician

Key things that you want to know about this role:
Job Level: 3 years experience will set you up for success in this role
Job Location: This important role supports our Reserve at Hollywood, multi-family community with 288 units in Atlanta, GA
Position Type: Full-time and the ability to be on call to support our residents for emergencies
Pay Range: $25 /hour - we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Lead Service Technician, you will provide high quality service to our residents, joining a team of outstanding team members with a commitment to excellence. You will hold yourself to a high set of standards, demonstrate a positive, service-minded demeanor, and successfully manage multiple shifting priorities. You will be responsible for the routine maintenance of the physical integrity of the community, including daily pickup of grounds, ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. You will be our go-to person to ensure our residents are taken care of in the event of an emergency.

**We are embracing technology in how we serve our communities. Our HVAC Technicians receive work orders on our Maintenance Mobile app. You will be provided a stipend for your use of your personal smartphone to stay connected with us and process through your work orders.**

Summary of responsibilities:

• Leads a crew of one or more service technicians, groundskeepers, and or janitorial staff.

• Conducts all business in accordance with company policies and procedures, state and federal laws ;e.g., OSHA, ADA, Fair Housing, etc.
• Comply with budget requirements in the ordering of supplies and/or services.

• Provide customer service to all current and future residents.
• Complete resident work orders on a timely basis (24 hour expectation)
• Responsible for maintaining grounds, lawn care, and buildings at a high standard
• Assist with court-ordered “set-outs” when necessary
• Maintain and organize a supply of repair parts and materials in a neat and organized fashion in a manner appropriate for the required level of service
• Perform snow removal and ice-melt chemical application when necessary
• Repair/replace locks, door knobs, smoke alarms
• Replace/repair patio and window screens and broken windows
• Attend meetings as directed by the supervisor or District Manager upon request

• Read and use the electrical schematic drawings attached to appliances, HVAC units and water meters
• Repair and maintenance of residential branch circuitry including receptacles, switches, and light fixtures; and the electrical systems of appliances, HVAC units and water heaters
• Repair/replace mounted exterior lighting fixtures
• Repair/replace intercom and electric lock systems
• Trouble-shoot repairs to reduce the reliance upon outside contractors

• Perform regular preventative maintenance on equipment
• Trouble shoot and repair problems with the HVAC electrical system and understand the closed Freon system well enough to knowledgeably communicate with a repair contractor
• Repair/replace thermostats, thermo-couplings, capacitors, filters, blower motors

• Perform unit turnover between residents in a timely manner and per company standards
• Remove trash, unwanted items from vacated units
• Repair/replace doors and door jams
• Supervise painting, cleaning, carpet installation and shampooing contractors
• Provide initial and final inspection of all work needed and done in a turnover
• Organize multiple turnovers to run concurrently and efficiently
• Self-perform all minor repairs in the turnover, i.e. replacing blinds, caulking, etc,

• Repair of common fixtures such as toilets, faucets, drain lines, dishwashers, disposals
• Trouble-shoot diagnostic issues to reduce reliance upon outside contractors
• Solder copper lines and correctly repair PVC line
• Replace a water heater

• Repair damaged drywall to a ‘like-new’ appearance
• Repaint and/or touch-up painted surfaces to a “like-new” appearance
• Provide the proper finish techniques and finishes for different surfaces such as doors, drywall, textured areas

Successful candidates will have:

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable - and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to