What are the responsibilities and job description for the Customer Engagement Representative position at Pivotal Management?
Job Description
Job Description
As a Customer Engagement Representative on our team, you will play a key role in fostering positive interactions between our clients and their customers. Your primary goal is to enhance customer satisfaction, build strong relationships, and support sales efforts.
Here’s a breakdown of what they typically do :
- Engage with potential and existing customers through direct engagement
- Address customer inquiries, provide information about our clients products or services, and resolve issues as they arise
- Personalize interactions to meet the specific needs and preferences of individual customers.
- Clearly explain product features, benefits, and pricing.
- Assist customers in understanding how products or services can meet their needs.
- Identify opportunities for upselling or cross-selling additional products or services.
- Follow up with customers after initial contact to ensure their satisfaction and address any additional questions or concerns.
Skills & Qualifications :
LI-Onsite
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