What are the responsibilities and job description for the Operations Associate - Order Management-Customer Service position at Pivotal Partners?
Pivotal Partners, LLP is a global design, development & sourcing company servicing both national brands and retailers directly. We have the honor of working with several of the greatest brands and strongest retailers in the Sporting goods industry.
The Customer Operations Associate position is responsible for managing, processing, and following through with all aspects of customer orders; from the receipt of the commitment / order, creating UCC shipping labels and some invoicing. This position is responsible for entering, updating, and maintaining timely, accurate information in Exenta, our internal ERP system, as it pertains to our retail customer orders. This position will work closely with sales and their supporting staff to identify and correct customer order discrepancies quickly and efficiently. The ideal candidate will possess impeccable communication skills and is not afraid to work on their own. This position will also provide backup assistance for other members of the team with similar functions, as necessary.
Duties and responsibilities
- Accurate and timely processing of customer orders and requests received via phone, fax, e-mail or electronic data interchange (EDI), including new orders, change orders, and additions / deletions to pending orders.
- Validate and process customer orders.
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
- Generate carton labels, pack lists, and reports based on customer packing requirements.
- As a point of contact for the department, be able to work with cross-functional teams (e.g. Finance, Sales, Production, Logistics).
- Act as liaison between sales, operations, logistics, production, and other internal organizations regarding customer orders.
- Research and coordinate with internal departments to resolve customer claims / disputes.
- Offer ideas for efficiencies in workflows and maintenance of records.
- Understand guidelines and processes.
Soft skills
Hard Skills
