What are the responsibilities and job description for the Operations Coordinator position at Pivotal Talent Search?
POSITION: Operations Coordinator
DEPARTMENT: Operations/Logistics
MANAGER: Operations Director
WORK ARRANGEMENT: Hybrid (3 days per wk. in office)
STATUS: Full-time (Non-Exempt)
LOCATION: New York, NY
MAIN RESPONSIBILITIES
PRODUCT MANAGEMENT
- Upload the new season UPC catalogue to all warehouses so they have the correct UPC's to manage the new seasons of business.
- Request new season photos from merchandising, ensure they are in the correct format, and uploaded into RLM.
ORDER MANAGEMENT
- Assist in inputting sales orders for retail, e-commerce, and wholesale, and collaborate closely with the Wholesale and Omnichannel teams to ensure accurate processing- this includes adjusting orders from wholesale to retail or vice versa.
- Maintain accuracy of orders post-market and throughout season.
- Supports incoming EDI POs from North American department stores.
- Support the development of internal service level agreements to consistently uphold exceptional standards of customer service both internally and externally.
- Support all cross functional teams with ad hoc requests to maintain exceptional performance standards.
- Strives to mitigate risk, escalate problems, propose thoughtful decisions and execute resolutions as necessary.
- Communicate consistently and collaboratively with internal partners to ensure the logistics and customer service experience is seamless.
OPS MANAGEMENT
- Create RTVs accurately and promptly for the entire business, while maintaining communication with the warehouse to ensure RTVs are properly transmitted and received.
- Supports the process of resolution for any questions or issues related to orders and returns and provides
- solutions in collaboration with the sales team.
SKILLS & QUALIFICATIONS
- 1-2 years of experience in operations, logistics, or a sales customer service position.
- Ideally have experience in luxury or premium goods.
- Demonstrated experience with project coordination.
- Maintains a dynamic and flexible approach in an ever-changing and growing business.
- An ability to successfully work both independently and within a team environment with various internal and external partners.
- The ability to build strong cross-functional relationships both internally and externally.
- Ideally have experience working in an ERP system and WMS system.
- Exceptional verbal, written, and interpersonal communication skills.
- Proficient with Microsoft Excel, Office, Suite, and Outlook.
- Must visit Stellae warehouse 1X per week and be there as needed upon the request of the business.
- Curiosity—always looking for root causes of issues.
- Must have the ability to meet problems with a solution-oriented and strategic mindset.
- Proficient in advanced Excel functionalities and data analysis techniques.
- A great listener and thoughtful communicator who is patient, kind, warm, and humble, with a confident yet low-ego demeanor. Possesses a positive and optimistic outlook, a love for details, and high integrity.
- Demonstrates a strong sense of urgency and excels at problem-solving, effectively addressing and resolving issues in a timely manner.
