Production Coordinator

About the Job
Production Coordinator

We believe in making life better, one home at a time. As a Production Coordinator, you'll play a pivotal role in creating a seamless experience for our customers from sale to installation.

Why Join PJ Fitzpatrick?

• Culture of Excellence: Join a team that celebrates ownership, integrity, and delivering WOW moments to every customer.
• Growth Opportunities: We invest in our people through training and clear career paths.
• Comprehensive Benefits:
  • Competitive pay
  • Health insurance
  • Life Insurance
  • 401K with Company Match
  • Dental & Vision
  • PTO and Holiday Pay, including PTO on your Birthday

Key Responsibilities:

• Coordinate Schedules: Efficiently manage installation calendars using CRM tools to align daily capacity goals and customer needs.
• Drive Success: Proactively solve same-day challenges, including weather delays and material shortages, ensuring minimal disruption.
• Communicate Effectively: Keep customers informed with real-time updates, confirmations, and resolutions always aiming for a 5-star experience.
• Support Installation Operations: Partner with Project Managers, Purchasing, and Warehouse teams to ensure every job is fully prepared and equipped.
• Maintain Accuracy: Verify all post-installation documentation, payment details, and ensure CRM data is current and correct.
• Problem-Solve: Log and resolve customer concerns efficiently, documenting all interactions and updates in systems like ServiceTitan or Salesforce.
• Closed-Loop Communication: Coordinate with accounting to confirm final payments and update project statuses.

Requirements:

• Strong experience with CRM platforms (ideally ServiceTitan, Salesforce, or similar).
• Exceptional time management, multitasking, and organizational skills.
• Excellent customer service and problem-solving abilities.
• Able to thrive in a fast-paced, team-driven environment.

Background:

• Minimum 1 year in a production coordinator, dispatcher, or project manager role in construction, home improvement, maintenance, or utilities.
• Experience working in or with a call center environment is a strong plus.
• High School Diploma or equivalent required.

Physical Requirements:This role is a hybrid position - Some in-person trainings and in-office presence required. We are an equal opportunity employer committed to diversity and inclusion.