What are the responsibilities and job description for the Project Scheduler position at PJ Fitzpatrick,, Inc?
Overview:
About PJ Fitzpatrick,, Inc: We're a company that believes in making life better, one home at a time. As a leading provider of home improvement services, we're committed to delivering exceptional customer experiences and quality workmanship.
Schedule Management:
In this role, you'll play a crucial part in coordinating our installation schedules using CRM tools to ensure seamless communication with customers and our teams. You'll efficiently manage calendars, aligning daily capacity goals with customer needs, and proactively solving same-day challenges, such as weather delays or material shortages.
Key Responsibilities:
- Coordinate Schedules: Manage installation calendars, utilizing CRM tools to align daily capacity goals and customer needs.
- Drive Success: Proactively solve same-day challenges, ensuring minimal disruption to our operations and customer satisfaction.
- Communicate Effectively: Keep customers informed with real-time updates, confirmations, and resolutions, aiming for a 5-star experience.
- Support Installation Operations: Partner with Project Managers, Purchasing, and Warehouse teams to ensure every job is fully prepared and equipped.
- Maintain Accuracy: Verify all post-installation documentation, payment details, and ensure CRM data is current and correct.
- Problem-Solve: Log and resolve customer concerns efficiently, documenting all interactions and updates in systems like ServiceTitan or Salesforce.
Requirements:
Benefits:
We offer a comprehensive benefits package, including competitive pay, health insurance, life insurance, 401K with Company Match, dental & vision, and PTO and holiday pay, including PTO on your birthday.
About PJ Fitzpatrick,, Inc: We're a company that believes in making life better, one home at a time. As a leading provider of home improvement services, we're committed to delivering exceptional customer experiences and quality workmanship.
Schedule Management:
In this role, you'll play a crucial part in coordinating our installation schedules using CRM tools to ensure seamless communication with customers and our teams. You'll efficiently manage calendars, aligning daily capacity goals with customer needs, and proactively solving same-day challenges, such as weather delays or material shortages.
Key Responsibilities:
- Coordinate Schedules: Manage installation calendars, utilizing CRM tools to align daily capacity goals and customer needs.
- Drive Success: Proactively solve same-day challenges, ensuring minimal disruption to our operations and customer satisfaction.
- Communicate Effectively: Keep customers informed with real-time updates, confirmations, and resolutions, aiming for a 5-star experience.
- Support Installation Operations: Partner with Project Managers, Purchasing, and Warehouse teams to ensure every job is fully prepared and equipped.
- Maintain Accuracy: Verify all post-installation documentation, payment details, and ensure CRM data is current and correct.
- Problem-Solve: Log and resolve customer concerns efficiently, documenting all interactions and updates in systems like ServiceTitan or Salesforce.
Requirements:
- Strong experience with CRM platforms (ideally ServiceTitan, Salesforce, or similar).
- Exceptional time management, multitasking, and organizational skills.
- Excellent customer service and problem-solving abilities.
- Ability to thrive in a fast-paced, team-driven environment.
Benefits:
We offer a comprehensive benefits package, including competitive pay, health insurance, life insurance, 401K with Company Match, dental & vision, and PTO and holiday pay, including PTO on your birthday.
