What are the responsibilities and job description for the PHL Warranty Technician position at PJ Fitzpatrick, LLC?
Job Description
Job Title/Position: PHL Warranty Technician
Reports to: PICC Manager
FLSA: Non-Exempt
Job Summary
A production position responsible for carrying out warranty work on roofing, siding, windows, doors, and gutters varying from minor adjustments to full replacements.
Essential Job Responsibilities
Licenses: N/A
Experience
At least 5 years experience troubleshooting, diagnosing customer concerns with windows, doors, siding, gutter and roofing installation. Install experience a plus, hands on repair work required.
Work Schedule: Full Time/First Shift Occasional Saturdays as dictated by the ON-Call schedule rotation.
Physical Requirements
PTO (including 6 paid holidays, a floating vacation and PTO on your Birthday)
Health Insurance
Life Insurance
Dential & Vision Coverage
Robust Incentives
Financial Wellness Progam
Fitness Center
401K with Company Match
Retirement Plan
Career Development and Continuing Education
PJFITZ2025
Job Title/Position: PHL Warranty Technician
Reports to: PICC Manager
FLSA: Non-Exempt
Job Summary
A production position responsible for carrying out warranty work on roofing, siding, windows, doors, and gutters varying from minor adjustments to full replacements.
Essential Job Responsibilities
- Troubleshoot issue and provide solutions and effect repairs
- Manually carry out repairs with the use of hand and power tools
- Manually carry out installations with the use of hand and power tools
- Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
- Fill out work orders
- Collect payment, maintain control of payment until submitting to coordinator
- Maintain company vehicle, ensure regular and timely maintenance
- Deliver the highest level of excellence in customer service
- Maintain regular contact with Warranty Coordinator after each scheduled job
Licenses: N/A
Experience
At least 5 years experience troubleshooting, diagnosing customer concerns with windows, doors, siding, gutter and roofing installation. Install experience a plus, hands on repair work required.
Work Schedule: Full Time/First Shift Occasional Saturdays as dictated by the ON-Call schedule rotation.
Physical Requirements
- Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.
- Operate metal brake
- Climbing ladder
- Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, climbing, reaching, balancing, driving, grasping, pinching
- Excellent oral and written communication
- Detail oriented
- Excellent diagnostic skills
- Strong customer service skills
- Sense of urgency
- Temperature (weather), heights, repetitive motion, awkward positions
PTO (including 6 paid holidays, a floating vacation and PTO on your Birthday)
Health Insurance
Life Insurance
Dential & Vision Coverage
Robust Incentives
Financial Wellness Progam
Fitness Center
401K with Company Match
Retirement Plan
Career Development and Continuing Education
PJFITZ2025
