What are the responsibilities and job description for the Technical Support 2 / Desktop Support /Help Desk position at Place USA?
VDOT (Virginia Department of Transportation)
Technical Support 2
Salem, VA
Contract: 12 Months
Pay Rate: $26 Hourly
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Job Type: Contract
Pay: $26.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- If you are interested, please provide your phone number, email and suggest the best time to reach you on phone?
Experience:
- Windows, SharePoint, MS Office, Office 365 and MS Teams: 3 years (Preferred)
- Troubleshoot desktop and laptop computers: 3 years (Preferred)
- Windows: 1 year (Preferred)
- help desk request tracking and reporting tools: 2 years (Preferred)
Work Location: In person
Salary : $26