What are the responsibilities and job description for the Customer Support Specialist position at Placewise?
Placewise is the global leader in shopping center property tech, serving more than 1,100 shopping centers, across 3 continents and 20 countries for over 20 years. Placewise has offices in Europe, USA and Asia. We offer the only solution purpose-built for shopping centers to create long-lasting digital relationships with shoppers - unlocking the power to monetize retail properties beyond the square foot.
Placewise empowers retail real estate by designing, building, and managing digital touch points, aggregating and analyzing consumer data, and providing digital operations and tenant engagement tools. We have a friendly and supportive team that's excited to succeed.
We are seeking a Customer Support Specialist to help address customer inquiries. The CSS will offer support to customers for effective use of our products, maintain up-to-date product knowledge, and communicate with cross-functional teams on a regular basis. Additionally, this role will contribute to maintaining platform documentation and training clients on the products and modules. You will need strong communication skills, technical proficiency, and take pride in ensuring a positive customer experience. You must currently be living in the Denver metro area to apply.
Responsibilities:
- Respond to customer inquiries and provide timely and accurate solutions.
- Troubleshoot software-related questions and collaborate with the technical team to resolve problems.
- Guide customers through the implementation and usage of our SaaS products.
- Maintain a thorough understanding of our software and stay updated on new features and modules.
- Escalate unresolved issues to the appropriate teams and follow up to ensure timely resolution.
- Document customer interactions and resolutions through our ticketing system.
- Collaborate with cross-functional teams to discuss and improve overall customer experience.
Qualifications:
- Bachelor in Business but we encourage applicants with relevant work experience to apply.
- A plus if you have experience with SaaS customer support .
- Good analytical and problem-solving skills.
- Excellent written and verbal communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Good grasp on new technology
- Prior experience using customer support software and ticketing systems a plus!
Personal skills:
- Structured, engaged, and organized
- Service-minded
- Self-driven
- Ability to manage multiple tasks simultaneously
- Interest in technology
But wait, there's more!
- Salary: $50,000
- Collaborative and innovative work environment that encourages learning and professional growth.
- A challenging and rewarding environment.
- Competitive compensation package with additional perks and benefits including 401(k), Full medical/dental/vision, and vacation, sick and holiday time.
If you're passionate about operational excellence, are detail-oriented, and eager to contribute to a dynamic tech company's growth in the retail real estate sector, we'd love to hear from you!
Salary : $50,000