Mutuels Teller

Job Title: Casino Team Member

About Us

We are Penn Entertainment, a leading provider of integrated entertainment, sports content, and casino gaming experiences. Our 43 destinations across North America offer a unique blend of fun and excitement.

Job Summary

We are seeking enthusiastic and outgoing individuals to join our team as Casino Team Members. As a member of our team, you will be responsible for providing exceptional customer service, promoting a positive influence in the community, and participating in company-sponsored events.

Main Responsibilities

• Foster a fun environment for guests and coworkers alike
• Be a gracious host to all guests and coworkers
• Promote a positive influence in the community through participation in company-sponsored events
• Operate assigned bank or window according to department and regulatory guidelines
• Complete all required shift paperwork according to internal control standards
• Count down bank or window at end of each shift and reconcile to the draw amount
• Provide professional, courteous, and sincere service to all guests
• Efficiently and accurately process all pari-mutuel wagers
• Efficiently and accurately pay out winners
• Explain wagering rules and procedures to guests in a pleasant and friendly manner
• Present oneself as a credit to the company and encourage others to do the same
• Provide exceptional Red Carpet Customer Service to all guests

Requirements

• Outgoing, energetic, and enthusiastic attitude
• Enjoy hosting others
• Comfortable initiating conversations and creating a fun environment with guests
• High school diploma or equivalent
• General cashiering background or prior money handling experience preferred
• Able to read and write English fluently
• Good math skills (add, subtract, multiply, and divide)
• Excellent customer relations skills
• Able to learn and comply with department, property, and regulatory policy and procedure
• Knowledge of tote system to place customer bets
• Efficiency and accuracy when entering guest wagers and paying out winners
• Able to cooperate and work well with coworkers and other departments
• Dependability
• Variances within standards according to department variance policy
• Guest feedback - verbal and written comments
• Physically mobile with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Why Join Us?

We offer a dynamic and supportive work environment where you can grow your career and expand your possibilities. Our commitment to diversity, sustainability, and community values aligns with our mission to provide exceptional entertainment experiences.