What are the responsibilities and job description for the Wire Transfer Validation Specialist position at PlainsCapital Bank?
The Wire transfer Validation Specialist role is responsible for investigating fraud alerts provided by the Fraud case management system related to outgoing wire activity. Conduct validation callbacks to the customer for suspicious outgoing wire transfers and take any mitigation steps to protect the bank and/or customers from financial loss. Maintains communication with customers and employees regarding questions on wire transfers; processes outgoing wire transfers while ensuring all regulatory and policy requirements are upheld. This position requires strong customer service and time management skills. This position requires the ability to identify suspicious wire activity and stop the wire process until all activity is reviewed and confirmed.
- High School diploma, general education degree (GED), or equivalent required. Bachelor’s degree in business or related field preferred.
- 3 years’ Bank fraud prevention experience, with a focus on wire transfer fraud preferred.
- Must have exceptional customer service skills, as well as strong written and interpersonal communication skills and work under pressure.
- Bilingual with ability to read, write and speak English and Spanish is preferred.
- Strong analytical and problem-solving skills with demonstrated knowledge of bank practices related to bank accounts.
- Self-starter with the ability to work independently, but also as part of a team.
- Strong organizational skills with attention to detail along with the ability to present finding concisely and in a timely manner.
- Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
- Performs callback verification to confirm payment details and authenticity of wire transactions that alert on the fraud cases management system. Ensures callbacks are made to an authorized individual based upon agreements, signature cards, and/or business resolutions.
- Conducts analytical reviews of account to determine risk and fraud indicators prior to customer callbacks as these indicators drive the conversation with the customer. This review will include, but not limited to, reviewing the age of the account, age of the customer, source of funds for the wire, if additional fraud cases for this customer.
- Tenacity in reaching the customer is required; every effort must be made to ensure wires are processed same day.
- Determine based on callback responses if the wire should be escalated for additional review by Fraud management to determine if wire should be processed.
- Documents all contact times and customer touchpoints for future customer inquiries.
- Receives, reviews, and processes outgoing wiring instructions for US Dollars or foreign exchange from customers, branches, and departments. Wires received from various sources must adhere to guidelines for each traffic stream. Verifies validity of instructions including compliance and adherence to Wire Policy and initiates corrective action if needed.
- Work with various research and investigative software programs and tools.
- Follows security and operational control procedures for the wire transfer systems.
- Complete the wire process for the ongoing wire, while also looking for the red flags of fraud and taking the correct steps to protect the customer and/or the bank from loss due to fraud.
- Stay up to date with industry trends, regulatory changes and emerging fraud threats related to wires.
- Open wire fraud cases for any confirmed fraud determined through the callback process.
- Additional duties as required.
