Operations Manager (Hagerstown, MD)

Operations Manager (Hagerstown, MD)

Location: Courtyard by Marriott Hagerstown

Company Overview:

Elevate your career with Plamondon Hospitality Partners! We are a dynamic and forward-thinking hotel management company dedicated to creating memorable guest experiences. We are currently on the lookout for a passionate Operations Manager to join our vibrant team at the Courtyard by Marriott Hagerstown property to drive our hotels success and ensure that every guest leaves with a smile.

Position Overview:

The Operations Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, operational efficiency, and strong team performance. This role includes direct leadership of both rooms and food & beverage operations while maintaining brand standards, cost controls, and guest satisfaction. The Operations Manager reports directly to the General Manager and serves as second-in-command, stepping in as needed to lead the property.

What Youll Do:

• Hotel Operations Oversight Ensure smooth daily operations across all departments, including Front Office, Housekeeping, and Food & Beverage.

• Guest Experience & Service Excellence Maintain high service standards, resolve guest issues, and implement strategies to enhance satisfaction scores.

• Food & Beverage Leadership Oversee Bistro, Meeting rooms, and catering operations, ensuring quality service, efficient execution, and cost control.

• Team Development Lead, train, and develop department heads and frontline staff to ensure strong performance and engagement.

• Financial & Cost Control Assist in budget management, monitor expenses, control labor costs, and drive revenue in both rooms and F&B.

• Compliance & Safety Ensure adherence to brand standards, local health codes, liquor laws, and safety regulations.

• Property & Inventory Management Work with maintenance and housekeeping teams to ensure cleanliness, functionality, and overall guest satisfaction.

• Leadership & Communication Act as a key liaison between departments and the General Manager, ensuring alignment on hotel goals and priorities.

Qualifications:

• High school diploma or equivalent; post-secondary education in Hospitality, Business Administration, or related fields preferred.

• Minimum of four years of experience in hotel management or hospitality, with expertise in guest services, front desk, or housekeeping.

• Strong leadership skills with a proven ability to inspire and manage a service-driven team to meet quality standards and achieve guest satisfaction.

• Excellent communication, problem-solving, and interpersonal skills, with the ability to manage multiple priorities in a fast-paced environment.

• Proficient in basic computer skills, job-specific software, and essential business functions, including mathematical reasoning and written communication.

• Ability to perform the physical aspects of the job including sitting, bending, climbing, standing, reaching, and walking for up to 90% of the workday and lifting and carrying up to 60lbs.

• Must possess a valid drivers license, and proper car insurance coverage for business-related travel.

Why Join Us:

• Bi-Weekly Pay

• College Tuition and Gym Reimbursement to support your personal and professional growth

• Employee Discount Programs

• Opportunities for Growth: We love to promote from within, offering you a chance to advance your career

• 401(k) Retirement Plan plus match: Secure your future with access to our 401(k) program once you meet specific qualifications, helping you save for retirement.

• Comprehensive Benefits Package: Full-time employees enjoy medical, dental, and vision insurance, with options for both individual and family coverage. Eligibility is subject to a waiting period, ensuring you have access to the care you need after meeting the required timeframe.

• Life Insurance Coverage: Protect your loved ones with our life insurance options, providing peace of mind for you and your family.

• Performance Bonus Program: Be recognized for your hard work with our bonus program, rewarding you for your contributions.

• Pet Insurance Options: Take care of your furry friends with pet insurance, ensuring they receive the care they deserve.

• Disability Insurance: Gain peace of mind with our disability insurance, providing support during unforeseen circumstances.

• Generous Paid Time Off and Holiday Pay: Enjoy a healthy work-life balance with paid time off and holiday pay, allowing you to recharge and spend time with loved ones.

Apply Now and Start Your Journey:

Ready to kickstart your career with Plamondon Hospitality Partners? Whether you're seeking your first job or a new opportunity in hospitality, we'd love to hear from you! Apply online or stop by one of our properties in person. Don't miss outjoin the Plamondon Hospitality Partners team today and be part of a company that values growth, teamwork, and exceptional service!

At Plamondon Hospitality Partners, we believe that diverse perspectives and backgrounds make our team stronger and more innovative. We are proud to be an Equal Opportunity Employer and are committed to fostering an inclusive environment for all employees. Plamondon Hospitality Partners participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. This ensures we comply with federal regulations while hiring the best talent for our team.