What are the responsibilities and job description for the Senior Business Analyst position at Planet DDS?
We are seeking a highly skilled and motivated Senior Business Analyst to join our dynamic team in Professional Services. This role requires a strategic thinker with excellent problem-solving skills and a deep understanding of business processes, stakeholder engagement, and data-driven decision-making. As a Senior Business Analyst, you will play a critical role in driving the success of our professional services team by delivering impactful recommendations and solutions tailored to business needs.
*This is a hybrid position working 2x per week in either our Irvine, CA or Phoenix, AZ offices.
Job Duties:
· Collaborate with internal stakeholders to elicit, document, and prioritize business requirements.
· Analyze business processes, workflows, and data to identify inefficiencies and opportunities for improvement.
· Work closely with cross-functional teams, including finance, sales and account management, to define and deliver effective solutions.
· Act as the primary liaison between business units, clients, and technical teams.
· Facilitate data driven presentations and regular training updates to ensure alignment and stakeholder buy-in within the professional services organization.
· Proactively identify professional services project risks and develop mitigation strategies to actively address them in the future.
· Conduct data analysis related to professional services utilization rates, project backlog, and go-live forecasting and provide actionable insights to support decision-making.
· Uncover opportunities to improve processes and outcomes for the professional services organization.
· Administer the professional services project management system to optimize inter-system integrations and improve system utilization and efficacy.
Qualifications:
• Bachelor’s degree in Business Administration, Information Systems, or a related field. Master’s degree preferred.
• 5–8 years of experience as a Business Analyst or in a related role, preferably in professional services in a healthcare SaaS environment.
• Proven track record of successfully delivering complex projects.
• Strong analytical and problem-solving skills with the ability to think strategically.
• Exceptional communication and interpersonal skills to build relationships with diverse stakeholders.
• Proficiency in business analysis tools (e.g., Microsoft Visio, Lucidchart, or similar).
• Experience with Agile and Waterfall project management methodologies.
• Proficiency with data visualization and reporting tools (Power BI)
• Advanced Microsoft Excel proficiency
• Certifications (Preferred):
o Certified Business Analysis Professional (CBAP) or equivalent.
o Agile certification (e.g., Scrum Master, Product Owner).
PLANET DDS CORE IDEOLOGY
Why are we here?
Unleashing dentists and their staff to focus on patient care.
Where are we headed?
In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
Salary : $95,000 - $115,000
