Dental Front Desk Scheduler

Position Summary:

The Front Desk/Scheduling Team Member will be responsible for confirming and scheduling patients, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.

Primary Responsibilities:

• Open and close the dental office according to office protocol.
• Answer and respond to telephone calls with professionalism.
• Maintain a professional reception area/office (organize waiting area, straighten up the facility, etc)
• Greet and welcome patients and visitors to the practice.
• Gather and accurately record dental, medical and insurance information from patients.
• Manage and update patient information.
• Verify patient insurance status daily.
• Keep all patient’s insurance information up to date.
• Take payments.
• Scan all documents into patient EMR.
• Assist patients with provider changes as needed.
• Schedule and confirm appointments for patients.
• Make outbound scheduling calls in a polite and professional manner.
• Acts as a liaison for the patients and the practices:
• Direct calls to other departments as needed.
• Use sound judgment in handling calls.
• Understanding of when to escalate calls to physicians/practice managers/executive management.
• Maintain patient confidentiality and abide by HIPAA best practices.
• Make reminder calls as requested.
• Make calls to reschedule appointments when necessary.
• Utilize and maintain company resources (Open Dental Appointment Lists) to schedule patients.
• Other duties as assigned.

Knowledge, Skills, & Experience Requirements:

• High school diploma or equivalent required.
• Bilingual in English and Spanish.
• Two years of customer service or related experience preferred.
• One year experience in call center/scheduling preferred.
• Ability to sit for extended periods of time at a workstation in a call center/ office environment.

Position Type: Non-exempt, Full-time

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Laredo, TX 78043 (Required)

Work Location: In person

Salary : $12