What are the responsibilities and job description for the Front Desk position at Planet Fitness - NJ/MA One World Fitness?
Job Description
Job Description
Job Summary
17.00 monthly bonuses
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff is providing a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Qualifications / Requirements
Physical Demands
Salary : $17
