What are the responsibilities and job description for the Customer Service Representative position at Planet Fitness - PF Baseline Fitness?
Benefits :
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
Job Title : Customer Service Representative
Reports to : Club Manager
Status : Full Time / Part Time / Non-Supervisor / Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Essential Behavior Requirements
Minimum Qualifications
Physical Demands
Benefits
Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
