What are the responsibilities and job description for the District Manager position at Planet Fitness - PF Baseline Fitness?
Benefits:
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Job Title: District Manager
Reports to: Regional Manager
Status: Full Time/Supervisor/Exempt
Job Summary
Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.
Essential Duties and Responsibilities
· Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
· Operational consistency amongst all clubs within the region, including but not limited to:
o Outstanding member experience
o Planet Fitness and Baseline Fitness brand standards
o Club cleanliness
o Policy implementation
o Weekly payroll approval
o Front desk management
o Facility maintenance and repair
o Vendor and inventory
· Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.
· Develop and train staff to build a bench for the Club Manager positions.
· Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
· Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers
· District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.
· Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
· Handle all incoming email complaints and mystery shops from district location.
District Manager Schedule
· District manager schedules are approved by the Regional Manager monthly.
· The expectation is that 70% of the District Managers time is spent in the clubs.
· When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
· Honesty and good work ethic
· High school diploma
· Willingness to travel
· At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
· Strong customer service skills
· Strong communication, organizational and leadership skills
· Basic computer proficiency
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
- Monthly vehicle reimbursement
- Monthly cell phone reimbursement
- Unlimited PTO
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Salary : $65,000
