What are the responsibilities and job description for the Club General Manager position at Planet Fitness - United FP Management, LLC?
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The Club General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure your team follows superior customer service guidelines.
- Recruit, hire, train and develop a high performing team consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
- Schedule team and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
- Administration and processing of all weekly employee payroll.
- Resolve employee issues or concerns, exercising diplomacy and professionalism.
- Escalate member, staff and club issues to Area Manager.
- Involved in all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Club cleaning and maintenance.
- Take prospective members on tours and new member sign up.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening / closing of gym.
Oversee cleanliness and maintenance of facility.
Ensure safety of team, members and club property.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that your team is aware and trained on all marketing promotions.
Authorize expenditures and refunds. Make daily bank deposits, if applicable.
Prepare all HR related forms and send to Corporate Payroll Team.
Qualifications / Requirements
Physical Demands
Mission Statement
At Supreme Fitness Group, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.
Job Benefits include
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