What are the responsibilities and job description for the Assistant Manager position at Planet Fitness?
Job Summary
The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a "Judgement Free" member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.
Reports to : Club Manager
Essential Duties and Responsibilities
Daily Staff Management Duties :
- Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
- Lead a team through systems and operations to achieve common goals.
- Assist in preparation of all HR related forms in a timely manner.
- Work with Club Manager to resolve employee issues or concerns in a professional manner.
- Assist Club Manager in disciplinary / termination activities.
- Provide backup support for any employee who is absent.
- Uphold the integrity and security of staff files and sensitive company documents.
- Be a brand ambassador by leading a Judgement Free lifestyle.
- Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
- Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.
Customer Service / Front Desk Activities :
Member Accounts :
Club Cleanliness and Maintenance :
Club Cleanliness and Maintenance :
Miscellaneous :
Qualification / Skills :
Physical Demands :
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
