What are the responsibilities and job description for the Club Manager position at Planet Fitness?
Job Title : Club Manager
Reports to : District Manager
Status : Full Time / Supervisor / Exempt / Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
- Recruit, hire, train, schedule and supervise team members.
- Member service oversight making sure all team members are providing a great customer service experience at all times.
- High involvement in all front desk related tasks : greeting and welcoming members, gym tours, member service issues / questions, etc.
- Provide support for team members and club members.
- Create and maintain a positive image for the club.
- Coaching and counseling performance to help achieve company standards.
- Ensure prompt opening / closing of gym.
- Ensure staff are aware and trained on all current marketing promotions.
- Finish manager portion of onboarding, in Paycom, for all new hires.
- Ensure the club is open and staffed during all hours of business.
- Ensuring self and team members are implementing and adhering to all company policies and procedures.
- Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
Minimum Qualifications
Physical Demands
Benefits
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JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
