What are the responsibilities and job description for the Customer Service Representative position at Planet Fitness?
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our fitness center team, you will be responsible for providing exceptional service to our members and guests. This includes greeting all visitors upon arrival, answering questions and handling complaints in a professional and courteous manner.
About the Role
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well independently and as part of a team. You will be required to maintain a clean and organized workspace, including the front desk area and surrounding facilities. Additionally, you will be expected to perform various administrative tasks, such as operating the Point-of-Sale system and collecting balances on past due accounts.
Key Responsibilities
- Greet all members and guests upon arrival and provide a positive first impression
- Answer questions and handle member and guest complaints in a professional and courteous manner
- Operate the Point-of-Sale system and collect balances on past due accounts
- Maintain a clean and organized workspace, including the front desk area and surrounding facilities
- Perform various administrative tasks as assigned by management
Requirements
- High school diploma or equivalent preferred
- Previous customer service experience an asset
- Basic computer literacy required
Benefits
- Competitive hourly rate
- Opportunities for career advancement and growth within the company
- A fun and supportive work environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our fitness center team, you will be responsible for providing exceptional service to our members and guests. This includes greeting all visitors upon arrival, answering questions and handling complaints in a professional and courteous manner.
About the Role
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well independently and as part of a team. You will be required to maintain a clean and organized workspace, including the front desk area and surrounding facilities. Additionally, you will be expected to perform various administrative tasks, such as operating the Point-of-Sale system and collecting balances on past due accounts.
Key Responsibilities
- Greet all members and guests upon arrival and provide a positive first impression
- Answer questions and handle member and guest complaints in a professional and courteous manner
- Operate the Point-of-Sale system and collect balances on past due accounts
- Maintain a clean and organized workspace, including the front desk area and surrounding facilities
- Perform various administrative tasks as assigned by management
Requirements
- High school diploma or equivalent preferred
- Previous customer service experience an asset
- Basic computer literacy required
Benefits
- Competitive hourly rate
- Opportunities for career advancement and growth within the company
- A fun and supportive work environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
