What are the responsibilities and job description for the Front Desk Staff Member position at Planet Fitness?
About Us: Planet Fitness is a leading health club chain dedicated to helping people feel good about themselves. We pride ourselves on creating a non-intimidating environment where our members can reach their fitness goals.
Job Description: As a Crew Member, you will play a vital role in delivering an exceptional experience for our members and guests. This includes providing top-notch customer service, managing front desk operations, and supporting the overall success of our club.
Key Responsibilities:
- Deliver exceptional customer service to meet the needs of our members and guests
- Manage front desk operations, including answering phones and assisting callers
- Process membership transactions, handle payments, and perform other administrative tasks
- Assist with special events, promotions, and marketing initiatives
- Contribute to maintaining a clean, safe, and inviting environment for our members
Requirements:
- Proven ability to work in a fast-paced environment and prioritize tasks effectively
- Strong communication and interpersonal skills
- Able to lift up to 25 pounds and move equipment as needed
- Demonstrate a commitment to providing excellent customer service
