Member Services Representative

Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness.

Job Summary:

The Member Services Representative will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring a positive and welcoming experience.

Key Responsibilities:

• Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
• Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Conduct beverage or merchandise purchases on the point-to-sale system.
• Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
• Maintain a clean and organized front desk area and lobby, as well as regular facility cleaning and upkeep.
• Meet the physical demands of the job, including walking, standing, and lifting moderate amounts of weight.

Requirements:

• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Exceptional customer service skills and ability to interact in a positive and professional way with members and co-workers.
• Prior customer service experience preferred.
• Ability to obtain and maintain CPR/AED certification.

Why Join Planet Fitness?

Contribute to changing people's lives every day by helping us create a healthier Planet.

Work alongside an amazing group of talented, dynamic professionals.

Enjoy a range of benefits, including medical, dental, and vision insurance, PTO, and more.