What are the responsibilities and job description for the Overnight Customer Service Representative position at Planet Fitness?
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
**Essential Duties and Responsibilities**
- Greet and meet potential members, providing a great customer experience.
- Handle front desk-related tasks:
- Answer phone calls in a polite and friendly manner to assist with questions or concerns.
- Manage information calls and tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member service issues and questions, and forward to Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
**Essential Behavior Requirements**
- **Customer Service:** Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
- **Listening:** Actively listens to customers (including coworkers and the public), empathizes (sees the situation from the customer’s perspective), and works together to solve problems.
- **Problem Solving:** Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- **Diplomacy:** Demonstrates tact and skill in all interactions while using appropriate behavior and language.
- **Communication:** Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
**Minimum Qualifications**
- Honesty and good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
**Physical Demands**
- Standing and walking at least 75% of the shift.
- Talking in person or on the phone at least 75% of the shift.
- Must be able to lift up to 50 lbs. less than 30% of the time.
**Benefits**
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
No matter what you’re looking for in a gym, we’ve got a membership option made for you. All Planet Fitness members enjoy unlimited access to their home club and the support of our friendly, knowledgeable staff anytime you need it. PF Black Card® members receive additional benefits, including the ability to bring a guest for free and access to any of our 2,500 PF locations.
Job Type: fulltime, parttime
Education: No education required
Work location: On-site
