Demo

Employee Relations Specialist

Planet Interactive
New York, NY Contractor
POSTED ON 4/4/2025
AVAILABLE BEFORE 5/3/2025
Job Description

Location: Remote

Duration: 9 Months

Pay Rate: $35.00/ hour (DOE)

Planet Interactive's rapidly growing FinTech client is seeking an Employee Relations Specialist with experience in ensuring smooth and first-class employee experience when support is required and supporting program operations, for a 9 month assignment starting April 2025.

In this role, the Employee Relations Specialist will provide critical support for managing our day-to-day employee experience service desk requests, hotel rooming lists and assisting employees with their requested changes and updates for the employee events.

Employee Relations Specialist Responsibilities

  • Manage and respond to EWX requests in Jira, escalating issues as needed and maintaining up-to-date documentation on standard procedures.
  • General operational support: Assist in various ongoing EWX Operations tasks including but not limited to event coordination, employee experience enhancements, and logistical support.
  • Manage hotel rooming lists and employee requests: Serve as the primary point of contact for employees needing updates or changes to their offsite hotel reservations.
  • Oversee room block logistics: Coordinate with hotels to track room block availability, handle reservation adjustments, and address last-minute changes while ensuring alignment with company policies.
  • Ensure a first-class employee experience: Provide responsive, high-touch support to employees navigating the Offsite programs RSVP and hotel process, proactively resolving concerns and offering clear communication.
  • Collaborate with vendors and stakeholders: Work closely with hotels, internal teams, and the Employee Workplace Experience EWX team to ensure accurate rooming lists, confirmation details, and smooth check-in processes.
  • Maintain and update documentation: Standardize responses and resources for the People Operations team to address common employee lodging questions effectively.

Employee Relations Specialist Qualifications:

  • Experience in operational support, such as event logistics, hotel room block management, or travel coordination.
  • Exceptional attention to detail with the ability to manage complex tasks and last-minute changes efficiently.
  • Excellent written and verbal communication skills, with a focus on clarity and customer service.
  • Ability to work in a fast-paced environment, juggling multiple requests while maintaining a high level of organization.
  • Proficiency in Jira, Slack, Google Workspace, and other relevant project management tools.

Nice to haves:

  • Background in hospitality, travel coordination, venue management, or general operations.
  • Experience supporting large-scale bookings, corporate lodging programs, or operational logistics.
  • Ability to develop process documentation and scalable workflows for improving operational coordination processes.

Salary : $35

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