What are the responsibilities and job description for the Help Desk II position at Planet Pharma?
REQUIRED
- HELP DESK
- ACTIVE DIRECTORY
- MICROSOFT OFFICE 365
- MOBILE DEVICES
- MICROSOFT WINDOWS
Duties:
• Work with and resolve escalated helpdesk requests from managed service provider
• Provide support for AV equipment and meetings (in-person & virtual)
• Image and deploy new user setups (Computer & Desk setup)
• Inventory and software management of IT assets including asset auditing.
• Help with system administration tasks in Windows, Okta, MDM systems
• Help support and manage Windows and Apple environment
Education
• Bachelor’s degree or 2-4 years of experience in a related field
• Microsoft Certifications are a plus
Skills
• Knowledge of computer network concepts and network and systems troubleshooting
• Experience with supporting mobile devices such iPhones, iPads, Android with an Mobile Device
Manager (MDM)
• Experience with Active Directory operations
• Experience with Microsoft Office 365 applications
• Experience with Microsoft Windows and Apple MacOS operating systems
Salary : $25 - $31
