What are the responsibilities and job description for the Collections Specialist position at Planet Professional?
***Local candidates only, this is on-site 2 days per week in Lowell, MA***
Up to $35/hr depending on experience
Collections Analyst
Contract, 3 months
Hybrid, onsite Tuesday and Thursday
Must have:
-At least 3 years in collections (business to business)
Nice to have:
Software industry or High Tech industry experience
Job Description:
The essential duties and responsibilities of this position include, but are not limited to, the following. Other tasks may be assigned as needed:
Serve as a key point of contact for clients and internal teams regarding invoices, payments, and agreement terms, ensuring exceptional customer service via email and phone communication.
Manage and update assigned accounts, including contact information, addresses, purchase orders, alerts, and communication records. Ensure relevant updates are entered into the accounting system, and notify other departments as needed regarding invoice status.
Assess account status and recommend appropriate actions, such as placing service holds or halting global support when necessary. Communicate the status of accounts and pending high-dollar receivables and initiate conference calls for accounts with issues.
Send account statements and payment reminders, and actively pursue collections on overdue receivables.
Recommend accounts for referral to third-party collections agencies when appropriate.
Submit refund requests and manage miscellaneous credit adjustments as needed.
Salary : $35
