What are the responsibilities and job description for the Patient Collections Representative Specialist position at APDerm?
Job Summary
The Patient Collections Representative is responsible for answering incoming patient phone calls, processing patient credit card payments and checks, and maintaining a positive and professional mindset. This role requires excellent communication skills, strong organization abilities, and attention to detail.
About APDerm
APDerm is dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical, and aesthetic dermatology and dermatopathology services. Our team members enjoy a world-class benefits plan with a broad range of options including medical plans, dental plan, healthcare savings account (HSA), 401k plan with generous match, employee assistance plan, and additional benefit options such as short-term disability, accident, cancer indemnity, and life insurance through AFLAC.
Responsibilities
- Answer incoming patient phone calls in a timely and professional manner.
- Process patient credit card payments and checks accurately and efficiently.
- Maintain a positive and professional mindset at all times, adhering to the company's core values of positivity, productivity, and professionalism.
- Support APDerm's mission and culture by carrying out applicable policies, procedures, and established industry standards, laws, and regulations.
- Complete all assigned required training by the deadline, including but not limited to Code of Conduct, Privacy & Data Security, and OSHA.
- Make outgoing phone calls to patients to collect outstanding balances.
- Send collection letters as needed.
Requirements
- High School Diploma or equivalent required; Bachelor's degree in Finance, Healthcare Administration, Business, or related field preferred.
- Excellent communication and organizational skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to multitask.
