What are the responsibilities and job description for the Collections Representative position at A.I.M. Mutual Insurance Companies?
Do you enjoy solving new problems every day? Are you driven by working in a fast-paced collections environment? Do you have an above average attention to detail and strong commitment to completing tasks on time? Then join us as a Premium Receivable Representative in Burlington, MA!
Who We Are
At A.I.M. Mutual Insurance Companies, we are committed to setting the standard in service excellence. We are guided by our founding principles to help employers effectively manage their workers’ compensation program, providing quality services to injured workers and creating safe workplaces. We are one of the largest regional workers' compensation specialists, and we credit our staff for putting their service-oriented work ethic and workers' compensation insurance knowledge into practice, every day, in all they do.
What we do...We provide a workers' compensation experience that ensures peace of mind for all.
Why we do it...To protect and support the well-being of all New England workers and their families.
How we do it...
- Listening with empathy
- Acting with compassion
- Doing the right thing
- Succeeding through collaboration
What You'll Do
The Premium Receivable Representative is responsible for managing a portfolio of accounts in the Premium Receivables department. Primary responsibilities include billing; maintaining insured customer accounts, return premium disbursements and collections. This position is hybrid after an initial training period.
- Process & review all daily billing statements and past-due notices for discrepancies prior to mailing.
- Determine which accounts require a past due notice, pre-termination or cancellation by managing various queues in the Tropics cancellation management system.
- Review various reports to ensure all accounts are being managed on a monthly basis in particular aged receivable & unapplied funds report.
- Initiate outbound phone calling for accounts that are past due and prior to cancellation of coverage.
- Manage inbound calls ensuring all issues are addressed regarding bills, balances, and the collection of past-due balances.
- Manage the follow through process on promises to pay and pay arrangements with the Policyholder.
- Initiate the cancellation process for non-payment situations for your assigned accounts.
- Lead and process the department’s cash applications, statements and bank exceptions on a daily basis.
- Process, analyze and distribute the Premium Receivables monthly department results such as the STAT 90, ACH on-line payments, department metrics and A/R vs. STAT 90.
We're looking for someone that has:
- a minimum of an associate degree along with relevant work experience or a bachelor’s degree is strongly preferred,
- the ability to work independently and organize and prioritize work,
- exceptional communications skills,
- proficiency with Microsoft Office products, most notably Excel,
- and a strong attention to detail, along with problem solving and analytical skills.
Prior work in a call center and/or collections environment is preferred.
At A.I.M. Mutual Insurance Companies, we are committed to building a diverse and inclusive workplace, and we believe that all people are capable of great things. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!
Why work for us?
At. A.I.M. Mutual, we recognize the importance of having a highly experienced staff to meet day-to-day customer needs. Come be a part of a great team of people that strives to surpass customer expectations every day. Working for A.I.M. Mutual is not just a job, it’s a career.
We proudly offer robust compensation and benefits packages, including:
- 35-hour work week
- Summer hours June through September
- Competitive pay, with opportunities to advance
- Medical, dental, vision plans and pet insurance
- Employer-sponsored retirement plan with matching employer contribution
- Tuition reimbursement
- Company-paid life and disability insurance
- Paid time off and generous holiday time
A.I.M. Mutual has also earned the 2025 Best Place for Working Parents business designation.
The typical starting salary range for this role is determined by a number of factors; including, but not limited to - qualifications, relevant education, certifications, experience, skills, performance, travel requirements, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future, but we in good faith believe this is what we would pay for this role as of the time of posting. The full salary range for this role reflects the competitive labor market for all employees in this position across our industry and provides an opportunity to progress and develop within the role.
Thank you for your interest in joining the A.I.M. Mutual Insurance team!
