What are the responsibilities and job description for the IT Support position at Planet Technology?
Planet Technology has partnered with a Dedham, MA based company to locate an IT Support candidate for a 3 month Part-Time contract.
No 3P's or sponsorship permitted. Candidates should be legal to work in the US and not require sponsorship at any time.
Local candidates only
Part-Time (20-30 hours per week)
Onsite (can be flexible with days/hours)
IT Support
* Number of Users: 630 students, 220 faculty and staff
* Mac vs PC: predominantly a Mac shop
* Some days may be heavy help desk support, others might be inventory focused
* Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills
* Good customer service abilities, particularly in a customer-facing role
* Familiarity with AV systems would be helpful
* Experience in a school or educational setting is a plus, as the candidate will need to interact with students, teachers, and staff
* Ability to quickly integrate with the existing IT team and adapt to our workflows
* Comfort with classroom technology setup and support/break fix (projectors, printers, etc.)
* Awareness of IT security and compliance standards in educational institutions
Must Haves:
* 1-3 years of experience
* Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills
* Good customer service abilities, particularly in a customer-facing role
* Prior education experience
