Director of Case Management

Additional Comp Info: Salary based on experience. Overview:

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Qualifications:

• Minimum licensure requirement is an active California Registered Nurse’s License.
• CPR certification required.

• AS/BS in Nursing required.

• 1 year of clinical experience required.
• 5 - 8 years of case management experience preferred.

• 5 - 9 years of supervisory experience preferred.
• Demonstrated ability as an effective leader, including coaching and team-building skills.
• Good managerial skills, which require the ability to effectively manage administrative functions for the Department.
• Strong written, verbal and interpersonal skills.
• Budgeting experience.
• Excellent strategic planning skills.
• Must be self-motivated and have the ability to work without direct supervision.

• Ability to work independently and multi-task.
• Ability to work under standardized protocols and procedures.
• Excellent interpersonal, problem solving and communication skills.
• Ability to physically assist a patient in distress.

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.

Responsibilities:

• Manages and oversees case management department, ensuring appropriate staffing/workload distribution and coverage.
• Develop and implement productivity and quality measures for the case management department.
• Ensures case management department compliance with PPOSBC protocols for patient notification and follow-up.
• Assist in management of high-risk cases, including expediting the referral process for high-risk cases, assisting the patient in identifying funding for their care, and reviewing and scanning records of evaluations done outside the affiliate.
• Provide coverage and assistance to other members of the case management team as needed.
• Act as a liaison to outside laboratory services vendors.
• Manages and oversees the patient navigators ensuring appropriate staffing/workload distribution and coverage.
• Participate in primary care initiative to promote value-based care

• Other duties as assigned.

• 
  Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
• Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

Disclosures: Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion. Minimum Salary Range: USD $130,101.00/Yr. Maximum Salary Range: USD $155,039.00/Yr.