What are the responsibilities and job description for the Network Support Technician position at Plant Therapy?
Job Summary:
As the Network Support Technician at Plant Therapy, you will be responsible for supporting end users while maintaining an extensive and highly available infrastructure. You will operate in a cohesive yet mixed skilled technology department with a proven track record of success and constant improvement. We would love to hear from you if you have a passion for tackling complex problems with creative technological solutions in a fast-paced work environment.
Essential Functions:
- Support local and remote end users in a mixed Mac and Windows environment.
- Installing, configuring, troubleshooting, and maintaining desktops, laptops, and associated peripherals.
- Documentation and allocation of IT equipment and inventory.
- Work independently and efficiently to meet deadlines.
- Utilizes ticketing and support systems to track work progress.
- Monitor equipment and respond accordingly to alerts/outages to ensure network security and connectivity.
- Work collaboratively with internal teams to improve processes and troubleshoot issues.
Required Qualifications:
- Working experience administering G Suite.
- Knowledge and experience with LAN and WAN devices.
- Ability to support and train users on SaaS applications.
- Experience installing, configuring, and managing security devices and systems.
- Ability to self-start, multi-task, and succeed under pressure while maintaining great customer service skills.
- Must be responsible, detail oriented, dependable, and available to work an extended work schedule as needed.
- Excellent communication skills.
Preferred Qualifications:
- Single Sign-on (SSO) implementation and management.
- Unifi network devices and tooling experience.
- Security foundations, framework knowledge, and tooling usage.
- Python, PowerShell, or JavaScript.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee is frequently required to sit for extended periods of time and may be required to talk and listen to employees and/or customers
- Employee is occasionally required to stand for long periods of time
- Employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
Work Environment:
- Employee may work in an office setting
- Must be able to tolerate the scent of essential oils worn or diffused.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
